Lead, Salesforce Administrator

Role Overview: As a Lead, Customer Support Operations at TransUnion, you will be responsible for developing and/or leading advanced/complex operational initiatives, including system development and administration tasks. You will participate and/or lead meetings and design reviews, monitor task due dates and milestones, and ensure that all project stakeholders are informed of project status in a timely manner. Additionally, you will recommend changes to senior management and monitor inbound support requests, assigning and completing tasks as needed. Key Responsibilities: - Develop and support integrations between Salesforce and other systems - Build Salesforce apps from scratch - Understand SalesForce Declarative Programming and Administration, including developing code, custom objects, visual force pages, reports, apex, workflows, and assignment rules - Develop test scripts when needed - Configure the Salesforce CPQ solution - Train end users of the application - Have a high knowledge of all areas of business operations and Customer Relationship Management - Fluency in MS Office, Visio, Project, and Excel - Strong oral, written, and presentation skills - Strong project management skills to take a project from start to finish - Experience with other development languages (.NET, Java, C++) is a plus Qualifications Required: - Bachelor's degree from an accredited University/College in Information Technology, Management Information Systems, Computer Science, or a related degree - 7 years of experience in Salesforce.com administration with 5 years of relevant work experience - Minimum Certified Salesforce.com System Administrator required; certified Advanced Administrator and/or Platform Developer I (PDI) certification - Experience with Advanced Certified Salesforce.com System Administrator, SFDC Developer Certification, and/or Service/Sales Cloud Consultant Certified preferred Additional Company Details: TransUnion provides a welcoming and energetic environment that encourages collaboration and innovation. The company offers flexible time off, workplace flexibility, and support for professional growth through tuition reimbursement, conferences, and seminars. Their culture promotes skill development and the opportunity to combine technology with client relations and support. We are an equal opportunity employer. This is a hybrid position that involves remote work as well as in-person responsibilities at a TransUnion office location for a minimum of two days a week.,