Lead, Network Operations

In this role as a Lead, Network Operations at Fiserv, you will play a crucial role in the Network Operation Center (NOC) team, overseeing the monitoring and troubleshooting of the hybrid Network Infrastructure for both external customers and internal users. Your responsibilities will involve close collaboration with internal technology teams to lead technical efforts in identifying, troubleshooting, and resolving infrastructure issues in alignment with business requirements outlined in SOPs. It is essential to maintain a high level of collaboration with other technical teams to ensure agility within the defined delivery process. Key Responsibilities: - Monitor a diverse hybrid infrastructure using designated tools and collaborate with cross-functional tech teams to troubleshoot and resolve network-related issues. - Engage with various network, FW, and LB platforms such as Nexus, Arista, Versa, F5, Palo Alto, etc. - Conduct detailed analysis of complex ongoing issues and provide insights to expedite resolutions. - Participate in technical bridge calls to gather essential information for investigating high severity issues. - Contribute to inter-departmental planning meetings to propose solutions for existing issues and suggest systemic and process improvements. - Collaborate with different vendors for circuit-related issues from providers like AT&T, Lumen, Verizon, Park Plaza, TATA, Airtel, etc. - Diagnose, troubleshoot, and escalate network issues promptly and engage in automation initiatives to enhance operational maturity. Key Requirements: - Solid understanding of LAN/WAN technology and protocols, including BGP, EIGRP, MPLS, HTTP, FTP, TCP, and Spanning Tree. - Experience in troubleshooting SDWAN technologies and configuring Cisco switches and routers independently. - Proficiency in troubleshooting WAN and LAN connectivity issues, along with knowledge of BGP, EIGRP, and load balancing concepts (specifically F5/Citrix Load balancers). - Familiarity with Checkpoint, Juniper, or Palo Alto Firewalls is advantageous, along with excellent oral, written, and analytical skills. Desired Skills: - Eagerness and ability to quickly grasp new technologies to achieve operational objectives. - Strong troubleshooting and analytical thinking capabilities, exercising discretion and independent judgment. - Proficiency in scripting with Python for automation and utilizing Gen AI in Network Infrastructure. We appreciate your interest in joining Fiserv. To apply, please use your legal name and complete the step-by-step profile while attaching your resume. Thank you for considering employment with Fiserv.,