Lead - Incident Management (SM2)

7 - 12 years

7 - 12 Lacs

Posted:3 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

ole Responsibilities:

  • Monitor and investigate system logs, ensuring prompt identification of issues across Windows, VMware, and Hyper-V environments
  • Troubleshoot and implement resolutions, updating tickets with actions taken and outcomes achieved
  • Escalate unresolved or complex issues to L3 SMEs, coordinating with third-party vendors when needed
  • Ensure process compliance, prepare shift handover reports, and track tickets for SLA adherence

Job Requirements:

  • Bachelor's degree in Engineering or Science (UG), Postgraduate preferred
  • Certifications: OS 201, Windows Server Admin, VMware 201, Virtualization Fundamentals
  • Experience in kernel patching, troubleshooting, and adding storage per DB requirements
  • Strong scripting skills for automation of monitoring tasks

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Microland

Information Technology & Services

Chennai

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