Lead, Global People Services

As the Lead, Global People Services at Micron Technology, you will be responsible for responding to customer requests and inquiries related to HR services. Your role will involve receiving requests from customers through inquiry tools or other communication methods and entering them into tracking programs as appropriate. You will utilize the knowledge base to provide answers and clarifications to improve first call resolution, and refer or escalate to the appropriate resource when necessary. In this position, you will also manage and maintain personnel and organizational records. This includes receiving notifications, referring to standard operating procedures and policies, escalating issues to service managers or other appropriate parties, updating relevant HR systems with applicable information, validating data changes, and notifying applicable parties of data changes as needed. Additionally, you will implement, review, and monitor services by receiving training on new or changed services, monitoring process effectiveness, ensuring Service Level Agreements criteria are met, providing input to service managers for improvements, maintaining standard operating procedures and knowledge base, managing user acceptance testing of HR systems, and leading/supporting HR projects to enhance accuracy and efficiency. Your role will also involve supporting HR system transactions and programs across the employee lifecycle, administering changes to worker data, facilitating position management and new-hire processing, hiring and maintaining non-employee workers, and coordinating work across HR functions. Furthermore, you will maintain company and worker data processes by administering organization and position management, facilitating hiring actions, supporting and processing personnel changes, administering billing for benefits/insurance, updating and maintaining personnel and organizational records, coordinating interfaces to vendors, and carrying out other assigned tasks according to business needs. The requirements for this role include a minimum of 3-5 years of Workday knowledge and 1-2 years of ServiceNow experience. The qualification needed is a degree holder. Micron Technology, Inc. is an industry leader in innovative memory and storage solutions that transform how the world uses information. With a focus on technology leadership, manufacturing excellence, and customer-centric approach, Micron delivers high-performance DRAM, NAND, and NOR memory and storage products through its Micron and Crucial brands. The company's innovations enable advances in artificial intelligence and 5G applications, driving opportunities across various sectors. To learn more about Micron Technology, Inc. and to explore career opportunities, please visit micron.com/careers. For assistance with the application process or reasonable accommodations, please contact hrsupport_india@micron.com. Micron strictly prohibits the use of child labor and complies with all applicable laws, rules, regulations, and international labor standards.,