Lead Functional Consultant (Implementation) - Prefer LGBTQ+ & PwD)

Icertis

8 - 13 years

16 - 25 Lacs

pune

Posted:3 hours ago| Platform:

Apply

Skills Required

gap analysis brd requirement gathering implementation frd requirement analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Understand how the ICI product works and how it is used by customers.
Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
Provide technical & functional expertise, guidance, mentorship to team members.
Follow and contribute to defined CRM processes to manage customer requests efficiently.
Role may involve travel to customer locations.

Qualifications

8 + years previous experience in an Application Support/Functional Consultant role.
Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement.
Willingness to work in rotational shifts.
Excellent communication and customer handling skills.
Exposure to Windows Azure and Cloud Computing will be an added advantage.
Deep understanding of customer support processes and tools. Ability to follow defined processes.
The ability to coordinate, follow up, follow through and drive issues to closure proactively.
The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements.

More Jobs at Icertis

Python Data Science

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Manager – Financial Shared Services

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Lead Software Engineer

Pune

6 - 11 yrs

INR 18 - 33 Lacs

Functional Consultant Lead

Pune

8 - 13 yrs

INR 17 - 25 Lacs

Software Engineer

Pune

2 - 4 yrs

INR 5 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.