Lead Engineer || Security

Role Overview: As a member of the team, you will be responsible for providing 1st line support for all Ticketmaster alerts and queries. You will also perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services. Additionally, you will resolve advanced issues, provide advanced troubleshooting for escalations, and offer Subject Matter Expertise to cross-functional teams on threat issues. Key Responsibilities: - Drive continuous improvements to products, tools, configurations, APIs, and processes by sharing learnings, feedback, and design input with internal technical teams and integrators. - Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide full stack diagnostics. - Ensure runbooks, resolution responses, internal processes, and integration documentation are up to date and of high quality. - Work on automation to reduce manual efforts. Qualifications Required: - BA/BS degree in computer science or related field or relevant work experience in lieu of a degree. - Experience with bot detection and blocking systems. - Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues. - Proficiency in Bash/Python/Go for operations scripts and text processing. - Working knowledge of HTTP protocol, basic web systems, and analysis tools such as Splunk and Kibana/ELK stack. - Experience working with a 24/7 shift-based team. - Strong English language communication skills. - Ability to collaborate closely with remote team members. - Passionate, motivated, resourceful, innovative, forward-thinking. - Ability to work with autonomy and share knowledge with technology teams. - Committed and adaptable with a focus on continuous learning and improvement. Note: No additional details of the company were mentioned in the provided job description.,