Lead Assistant Manager

Skill Set / Job Spec

Key Responsibility Areas including preferred Skills and Experience

• Possess hands on experience in managing end to end Employe Lifecycle Management process which includes but not limited to Onboarding, Payroll Input, Benefit Admin, HR Analytics and Reporting, Policy Management
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance of the Team
• Report to Manager and provide decision support through HR metrics
• Ensure legal compliance throughouthuman resource management
• Ensure that the Process Metrics are met always and stays Green
• Act as the 2^nd Level of Escalation to resolve process issues
• Partner with hiring managers, finance business partners and the staffing team on talent acquisition, workforce planning and requisition management

• Should be able to manage a team and coach them continuously to achieve business goal
• Able to help team in resolving their queries as and when needed
• Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients
• To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements
• Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
• To ensure proper documentation of workflow of all activities related to all the clients.
• To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities.
• Should be able to understand & anticipate Client's business needs, concerns & issues, and be able to proactively resolve the same.
• Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations.
• To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
• Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members

Competencies:

• Understanding of HR best practices and current regulations
• Must be proactive with the enthusiasm to share new ideas and create solutions for HR initiatives and client challenges
• Detail-oriented, strong analytical skills, and time management skills with a proven ability to meet deadlines and multitasking skills
• Exhibit strong decision-making skills with a deep understanding of employee relations, staffing management, and training

• Excellent communication both written, verbal, and analytical skills
• Committed to achieving specific objectives and takes ownership for accomplishing them.
• Effectively balances quality, customer service and productivity standards
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Good problem solving & analytical skills
• Capable of working with tight deadlines and working under pressure
• Act as liaison between team members and management & bring issues/concerns to management

Eligibility Criteria:

• Graduate with overall 7 years of experience
  1. 3+ years of supervisory experience in the field of HRO
• Proficiency in MS Excel and PowerPoint
• Proven experience in a shared service or third-party support Industry preferred