Job
Description
L2 Networking with Lead Role for NOC Operations Management: Oversee network operations and supervise staff. Assign tasks, manage workload, and provide feedback. Ensure compliance with company policies and address customer complaints. Handle escalated incidents or critical tickets. Analyze risks and participate in major changes. Diagnose issues, identify incident patterns, and drive problem resolution. Follow ITIL processes, including Incident, Change, and Problem management. Technical Skills (Primary): Troubleshoot LAN, WAN, WLAN, DHCP, and routing protocols (EIGRP, OSPF, BGP). Hold Palo Alto certification with strong firewall (L2) skills. Hands-on experience with F5 Load Balancer (LTM and GTM). Familiarity with other firewalls (Cisco, ZScaler, Checkpoint). Expertise in switching technology (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP). Cisco Routing & Switching on Access, core and distribution layers, Wireless Cisco /Aruba. Requirements: 6-10 years of core enterprise network experience (Routing & Switching). F5 Load balancer experience (LTM, GTM). L2 firewall skills (Palo Alto, Cisco, ZScaler, Checkpoint). ITIL v3/v4 Foundation certification is mandatory. Additional Skills (Preferred): Team Coordination and Supervision: Coordinate team activities and provide leadership. Operational Management: Handle network incidents, analyze risks, and resolve issues. Participate in major changes. Customer Service: Address customer queries professionally. Communication: Effectively communicate with team members and management. Problem Solving: Identify incident patterns and ensure adherence to ITIL processes. Training and Development: Assist in training new employees and support ongoing development. Time and Attendance Tracking: Monitor employee schedules. Emergency Response: Handle emergencies during your shift. Continuous Improvement: Strive for process improvements.
