Laptop & Desktop Technician

Responsibilities and Skills:  -Conducted comprehensive diagnostics and troubleshooting of laptop hardware and software issues. -Performed repairs, upgrades, and replacements of laptop components, including RAM, hard drives, motherboards, and screens. -Installed and configured operating systems, drivers, and software applications. -Conducted data recovery and ensured the security and confidentiality of customer information. -Provided excellent customer service by effectively communicating technical solutions to non-technical customers. -Maintained accurate records of repairs, inventory, and customer interactions. -Collaborated with team members to ensure efficient workflow and timely completion of tasks. -Stayed updated with the latest laptop technology trends and attended training programs to enhance technical skills. Skills -Proficient in diagnosing and resolving laptop hardware and software issues.  -Strong knowledge of operating systems, software applications, and drivers. -Ability to perform soldering, circuit board repairs, and component-level troubleshooting. -Excellent communication and interpersonal skills to interact with customers and team members effectively. -Attention to detail and ability to work under pressure.  -Strong problem-solving and analytical skills.