L2 Support Engineer

Role & responsibilities

Job Description : L2 Support Engineer

Work location: Bangalore, Chennai, Hyderabad, Pune, Vadodara

Shift Timing : Rotation Shifts

skills: JVM, Trouble shooting, Debugging java code, spring boot, application support

Budget-12 to13LPA(including variable)

Top Must have Skills:

• Java
• Angular
• Prior Application Support exp
• Microservices

Key Responsibilities

• Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents.
• Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients.
• Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability.
• Analyze logs, service communications, and API behavior across microservices-based environments.
• Conduct root cause analysis (RCA) for recurring issues and document preventive actions.
• Assist in deployments, smoke testing, and validation during release windows.
• Maintain knowledge base with standard operating procedures and known error resolutions.
• Participate in on-call rotation and support extended hours when required.

Preferred candidate profile