L2 Production Support - Bangalore (Rotational Shifts) - Hybrid

Broadridge

3 - 8 years

5 - 15 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Java L2 Production Support ITIL Process SQL

Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide Level 2 production support for Java-based applications, troubleshooting issues and resolving incidents in a timely manner.
Collaborate with development teams to resolve complex technical issues related to application performance, scalability, and reliability.
Utilize ITIL processes such as incident management, problem management, change management, and release management to ensure efficient resolution of customer complaints.
Work closely with cross-functional teams including operations, engineering, QA & UAT groups to identify areas for improvement.

Desired Candidate Profile

3-8 years of experience in L2 Production Support role with expertise in Java programming language.
Strong understanding of ITIL process framework including incident management, problem management, change management, release management etc. .
Experience working with relational databases like MySQL/Oracle/SQL Server; knowledge of database design principles is an added advantage.
Good communication skills
Working Knowledge on Banking/ BFSI domain will be referred
Willing to work in Rotational shifts including Night Shifts

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