L2 – Mainframe (Production Support) , AVP

L2 - Mainframe (Production Support) , AVP

Position Overview

Job Title: L2 - Mainframe (Production Support), AVP

Location:Pune, India

Role Description

An Engineer is responsible for maintenance of Application and its Production processes. Key responsibilities of this role include support of application jobs and functionalities in Production environment, monitor and support to time critical daily and monthly processes executing, ensure SLA of the outbounds from applications, while maintaining green status of Application. Resolution and Root cause analysis for Production abends. Adhoc Business request on process executions, file transfers and other requests.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide Level 2 support for technical infrastructure components (i.e., databases, middleware and user interfaces).
• Ensures stability of the environment by maintaining RAG status of Production processes.
• Supports Level 1 support team by providing abend resolutions in Production environment.
• Co-ordinates with upstream and downstream applications in order to maintain SLA.
• Resolves delays in ongoing Production processes
• Performs root cause analysis for abends.
• Performs Incident and problem management by resolving priority incidents.
• Implements permanent fixes for Prod issues, by creating change requests. Performs post production validations.
• Supports Activities with respect to reporting.
• Supports year-end activities.
• Analyses, troubleshoots and resolves client/customer issues.
• Ensures all tickets meet the targets for resolution, escalation, and documentation completion.
• Takes handover from project changes and adhoc changes implemented in Production.
• Ensures that all code changes end up in Change Items (CIs).
• Identifies and implements cost reduction for ongoing Production processes.
• Provides Release Deployments on non-Production Management controlled environments.
• Supports creation of Software Product Training Materials, Software Product User Guides, and Software Product Deployment Instructions.
• Checks consistency of documents with the respective Software Product Release.

Your skills and experience

General Skills

• Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) - with a minor in Finance, Mathematics or Engineering.
• Strong analytical skills.
• Proficient communication skills.
• Fluent in English (written/verbal).
• Ability to work in virtual teams and in matrixed organizations.
• Excellent team player.
• Open minded.
• Keeps pace with technical innovation.
• Understands the relevant business area
• Ability to share information, transfer knowledge and expertise to team members.
• Ability to troubleshoot and resolve Production issues and abends.
• Relevant Financial Services experience.
• Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery.
• Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.

Domain Specific Skills

Desirable are one or more of the following subject areas:

• Very Good knowledge of the following technologies are needed:
  • Mainframe Support - Cobol, DB2, SQL
  • L2 -Application maintenance
  • Good to have - Unix, SAS

Knowledge about the core processes / tools such as Jira, Service Now, Change management, Confluence, SDLC, Agile processes.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.