L2 Application Support-NetCracker Billing System

4 - 9 years

5 - 10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Purpose:

  • Responsible for handling Bill Cycle run and resolving issues during the Bill cycle run.
  • Handling bill rejections, rating, and re-rating of CDRs.
  • Solving incident tickets and work orders from different departments, ensuring fast recovery of business processes in coordination with the departments.
  • Correcting erroneous data through manual intervention and workarounds, and proactively preventing errors.

Core Competencies, Knowledge, and Experience:

  • Strong understanding of Netcracker Billing system (NRM).
  • In-depth knowledge of Billing & Rating applications.
  • Proficient in handling production issues (L2 application operation).
  • Excellent knowledge of Oracle SQL and PLSQL.
  • Skilled in handling Linux systems.
  • Proficient in Unix/Shell Programming.
  • Experienced in using ticket systems (e.g., ITSM, Remedy).

Roles and Responsibilities:

  • Focus on activities that help identify and manage changing customer/business/user needs regarding IT requirements, ensuring customer satisfaction with Vodafones IT products and services in line with the Customer Service Management strategy.
  • Provide technical advice and administration across the IT lifecycle for all end-users.
  • Maintain a good understanding of established concepts and procedures in IT operations, including administration and maintenance of assigned applications, services, systems, and solutions.
  • Manage incident, problem, change, and release management, as well as vendor management, to drive improvements through innovation, best practice techniques, and collaboration.

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