Job
Description
Title: L1 Support Engineer Location: Bangalore Role overview: As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency. How you will create impact: Responsibilities: Monitoring the implementation & operation of defined controls and recommendations. Support all Project & Operations as Level 1 support Understand project's working guidelines, technology, framework etc. Initial troubleshooting skills for OS/applications/Interfaces /DBs Vendor coordination skills, Monitoring & Reporting. Carry out routine activities & checklists. Taking ownership of customer issues until resolved, escalated or resolved. Monitor service through tools. Available 24X7 for support. Strict SLA compliance at all stages. Essential qualifications: 0-2 years of relevant experience in production support. Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University. Basic knowledge or working on windows and unix platforms. Should have good understanding of the commands in Linux Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc). Excellent working familiarity with NMS tools , Ticketing tools and MS Excel Protocol and Packet analyzers (TCPDUMP, Ethereal) Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc Knowledge on log search using grep commands, extraction of data etc. Troubleshoot basic application related issues like server restart, etc Interview rounds & assessments: Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay. Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics. Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth. Hot Seat: A cultural fit round that includes an overview of the companys core values and long-term plans. Why TerraPay: TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.
