Kyc Manager

Roles & responsibilities

Manager - Training is responsible for providing engagement specific training ensuring we equip each resource with the required knowledge and practical skills, as well as providing the continued training support required to meet our business objectives.

The successful candidate will be required to engage with the Operation and People Support Team in order to support the effective delivery of the talent management framework, it is therefore essential that the candidate has a sound ability to engage and communicate information articulately.

The job responsibilities include:

•Responsible for the effective design and deliver soft skills and technical training •Lead a team of trainers supporting delivery across multiple clients •Bring in consistency in knowledge transfer approach and define training faremwork along with periodic interventions •Maintain and develop expertise of the relevant subject matter topics. Support the development of colleagues skills and abilities. •Build core knowledge of the engagements during mobilisation in order to design interview and training material which is engagement specific •Work with the offshore team to ensure training activities across both sites are cohesive and to the same standard, maintaining accurate training logs •Maintenance of competency levels through use of staff knowledge assessment and training needs assessment to deliver targeted refresher training and alerts •Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions •Have an understanding of e-learning techniques to create and deliver e-learning packages •Design and maintain of the suite of role profiles for onshore and offshore use