Reports To: Chief Operating Officer (COO) Location: Bengaluru, Karnataka Employment Type: Full-Time About Company KreditBee is India's largest fintech lending platform with a current monthly disbursement of over - 2200 Crores. It has 70 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally, including but not limited to Personal Loans, Business Loans, Loan Against Property (LAP), DigiGold Investment, Insurance, Credit Score Report, and ExpenseTracker. The group entity has an in-house RBI-registered NBFC and is currently Series-D funded with marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG, and TPG-backed NewQuest, among others. Position Summary The Head of Customer Service will lead and scale KreditBee's customer support operations, delivering best-in-class experiences across all touchpoints. The role is responsible for developing the customer service strategy, driving operational excellence, and ensuring that the voice of the customer is central to all business functions. This position reports directly to the COO and will collaborate across departments to improve customer satisfaction, retention, and brand loyalty. Key Responsibilities Develop and execute a customer service strategy aligned with KreditBee's business vision andgrowth trajectory. Build, mentor, and lead a high-performing, scalable customer service team, including call center,digital support, and escalation units. Design and implement robust processes, automation, and technologies to improve response time, resolution rate, and overall customer satisfaction. Collaborate with Product, Technology, Compliance, Risk, and Operations teams to address systemic customer issues and improve the customer journey. Own and report on customer service metrics, KPIs, and SLAs, and continuously optimize for performance and efficiency. Manage large-scale customer operations, including voice and non-voice channels, while ensuring compliance with regulatory and internal standards. Drive strategic initiatives to reduce customer effort and increase first-contact resolution rates. Handle high-level customer escalations and complaints, ensuring swift and fair resolutions. Maintain close communication with the COO and executive leadership to align customer support strategies with organizational goals. Champion a customer-first culture across the Bachelor's degree in Business Administration, Management, or related field; MBA preferred. 10+ years of experience in customer service leadership roles, ideally within fintech, BFSI, or digital-first consumer services. Proven experience in managing large customer service teams (in-house and outsourced) across digital and voice channels. Strong knowledge of CRM, contact center platforms, automation tools, and data analytics. Ability to thrive in a fast-paced, high-growth, technology-driven environment. Excellent leadership, analytical, problem-solving, and communication skills. Deep understanding of customer experience metrics, user behavior, and support scalability job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. Data Utilization Disclaimer By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law. (ref:iimjobs.com) Show more Show less
About A highly motivated and passionate individual with a desire to learn and build scalable Python applications. As a Python Backend Engineer, you should be comfortable around Python development frameworks & library usages. You should also be a team player with a knack for visual design and : Design and Develop Major software components, systems, and features for Next. Gen Rule Engine & Risk Platform for the Digital Lending Responsibilities also include Creating Interfaces, Integration with other applications & Databases, debugging and Troubleshooting Of Any Required Proficiency with Python is highly desirable, and having an experience of developing applications using Flask / Django is desired. Decent experience in using Python Data Library (Numpy/Pandas) is desired. Having an experience in AWS is desired. Familiarity with relational databases is desired Having an experience in Web Restful APIs / Microservices is a plus. Excellent verbal communication skills. Good problem-solving : B.E / B.Tech / M.E / : 0-4 years Notice Period : Immediate : Responsibilities This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without Utilization Disclaimer : By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law. (ref:hirist.tech) Show more Show less
Role Description This is a full-time on-site role for a Senior Associate/Assistant Manager (Controllership) located in Bengaluru. The individual in this role will be responsible for managing financial reporting, ensuring compliance with regulatory standards, and maintaining accurate financial records. Day-to-day tasks include preparing financial statements, supporting audits, and assisting with internal financial controls. Qualifications Strong financial reporting and financial statement preparation skills as per Indian Accounting Standards (Ind AS) Ensure General ledger sanctity and financial statements schedules for audit Proficiency in managing audits Thorough knowledge of regulatory standards & RBI regulations Experience in maintaining accurate financial records and internal financial controls Excellent analytical and data interpretation skills Proficiency in using financial software and tools (e.g., Excel, accounting software) Outstanding written and verbal communication skills Ability to work independently and collaboratively in a team Chartered Accountant qualification is a must Candidates who are not CAs and do not have relevant Ind AS experience will not be considered Show more Show less
Key Responsibilities Handle escalated voice calls transferred by L1 agents or supervisors. Provide expert-level support for complex issues and ensure timely resolution. Maintain ownership of tickets through resolution, keeping customers informed throughout the process. Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues. Identify patterns in escalations and suggest process/product improvements. Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations. Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT). Ensure adherence to SLAs and internal escalation protocols. Act as a mentor and point of contact for L1 agents when guidance is needed. Requirements 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process). Strong verbal communication skills with fluency in [English/Other relevant language]. Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce). Ability to handle high-pressure situations and demanding customers with empathy and professionalism. Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.). Willingness to work in rotational shifts or weekends, if required. Bachelor's degree or equivalent preferred. Skills:- Voice processing Show more Show less
Job Title : Data Analyst Location : Bangalore Department : Analytics / Business Intelligence Company : KreditBee Company Overview KreditBee is Indias largest fintech lending platform, with 70 million+ downloads and over 85 lakh unique loan customers. We offer a wide suite of digital financial products including Personal Loans, Business Loans, Loan Against Property, DigiGold, Insurance, Credit Score Reports, and Expense Tracking. Backed by marquee investors like Premji Invest, Advent International, Motilal Oswal PE, MUFG, and TPG-backed NewQuest, KreditBee is transforming the way India borrows. Role Overview We are looking for a Data Analyst to join our growing analytics team. The ideal candidate is highly analytical, detail-oriented, and comfortable working in a fast-paced fintech environment. You will work closely with cross-functional teams including product, marketing, risk, and operations to deliver actionable insights. Key Responsibilities Analyze large volumes of structured and unstructured data to identify trends and generate business insights Develop dashboards, reports, and KPIs to track performance across various products Conduct exploratory data analysis to support business decisions Collaborate with product and engineering teams to define data requirements and enable data-driven solutions Monitor performance metrics and alert teams to anomalies Build predictive and segmentation models (optional, based on experience) Provide regular reporting on key metrics to senior management Requirements Bachelors/Masters degree in Engineering, Statistics, Mathematics, Economics, or a related field 13 years of experience in data analysis, preferably in fintech, BFSI, or e-commerce Strong proficiency in SQL and Excel Working knowledge of Python or R for data analysis Experience with BI tools such as Power BI, Tableau, or Looker Understanding of statistical methods, data modeling, and A/B testing Strong communication and presentation skills Nice To Have Experience working with large datasets and cloud-based data warehouses (BigQuery, Redshift, etc.) Prior experience in risk analytics, lending, or financial product data Familiarity with version control tools like Git Why Join KreditBee? Work with a young, dynamic, and fast-growing fintech leader Exposure to challenging, large-scale data problems Collaborative and innovation-driven work culture Attractive compensation and growth opportunities Disclaimer This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. Data Utilization Disclaimer By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law. (ref:hirist.tech) Show more Show less
Key Responsibilities: Own the monthly, quarterly, and annual financial statements in accordance with relevant accounting standards (e.g., Ind AS) (Critical) Own the preparation of the monthly MIS. Maintain and monitor internal controls to ensure compliance with financial policies and procedures. Oversee accounts payable and receivable, general ledger, and bank reconciliations and ensure accuracy of the books of accounts & audit schedules (Critical) Manage the internal and external audits quarterly and annually (Critical) Independently implement financial systems and process improvements. Ensure books/ledgers are maintained in a way to ensure that statutory filings are accurate, timely & quick to avoid delays (Critical) Qualified Chartered Accountants with 4-5 years post qualification will only be considered. Candidates with NBFC/Financial Services experience preferred. Show more Show less
Job Title : Data Warehouse Administrator Job Summary We are seeking an experienced Data Warehouse Administrator with strong expertise in Snowflake to manage, monitor, and optimize our enterprise data warehousing environment. The ideal candidate will be responsible for implementing and maintaining secure, scalable, and high-performance Snowflake solutions while ensuring data availability and reliability. Key Responsibilities Snowflake Administration : Manage Snowflake accounts, warehouses, databases, roles, and users. Monitor performance, resource usage, and optimize warehouse configurations. Handle data replication, failover, and disaster recovery setup. Data Management & Security Implement security best practices : RBAC, masking, encryption. Support data governance and compliance requirements (e.g., GDPR, HIPAA). ETL/ELT & Data Integration Support Work closely with data engineers to support data pipelines and transformations. Manage integrations between Snowflake and tools like DBT, Fivetran, Airflow, etc. Monitoring & Troubleshooting Proactively identify performance bottlenecks and resolve issues. Implement alerts, usage monitoring, and cost tracking in Snowflake. Upgrades & Maintenance Stay current with Snowflake updates and implement new features. Schedule and manage routine maintenance, backups, and data archiving. Documentation & Support Create and maintain system documentation, runbooks, and best practices. Provide L2/L3 support for data warehouse-related issues. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Systems, or related field. 3-5+ years of experience with data warehouse administration. 2+ years of hands-on experience with Snowflake. Proficiency in SQL, scripting (Python or Bash), and version control (Git). Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with data modeling, ELT frameworks, and CI/CD practices. Preferred Qualifications Snowflake certifications (e.g., SnowPro Core/Advanced). Experience with tools like DBT, Airflow, Fivetran, or Matillion. Exposure to data cataloging, data governance tools (e.g., Collibra, Alation). Soft Skills Strong problem-solving and analytical skills. Effective communication with technical and non-technical teams. Ability to work independently and in a team-oriented environment. (ref:hirist.tech)
About A highly motivated and passionate individual who has experience in executing end to end application deliveries; bringing them to production with high quality. Passionate about building flexible and scalable solutions with an eye for details and can weigh pros and cons to find the best possible solutions. As a Python Backend Developer, you should be comfortable around Python development frameworks & library usages. R&r Design and Develop Major software components, systems, and features for Next. Gen Rule Engine & Risk Platform for the Digital Lending Responsibilities also include Guiding Junior members, Creating Interfaces, Integration with other applications & Databases, and debugging and troubleshooting of any issues. Skills Required Technical Strong Python Programming skill, and having excellent knowledge of developing applications using Flask / Django is desired. Expertise in developing REST framework applications using both SQL and NoSQL DBs. Good Experience in Web RestFul APIs / Microservices Development. Experience in Deploying application in any of the cloud platforms like AWS is highly desireable. Experience in using Python Data Library (Numpy/Pandas) is desireable. Any Experience in Usage of Message queues like Redis/Kafka is a plus. Any Experience in fundamental front end languages such as HTML, CSS and JavaScript is a plus. Any Experience / Knowledge in any of the frontend frameworks is a plus. Experience in WebScrapping using Scrapy or Selenium is a plus. Non-Technical Strong Logical & Analytical skills with good soft communication skills Handling and managing a small sized team. (ref:hirist.tech)
About Company KreditBee is India's largest fintech lending platform with a current monthly disbursement of over - 2200 Crores. It has 70 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans, Business Loans, Loan against property (LAP), DigiGold investment, Insurance, Credit Score Report, and Expense Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others. Job Description Roles and Responsibilities for Senior Data Scientist : Data-Driven Analysis And Model Building Lead and oversee the creation, deployment, and continuous improvement of data models and analytical systems that optimize business operations. Utilize advanced machine learning and statistical models to address complex business problems and improve decision-making processes. Ensure that all models and analyses are reproducible, scalable, and sustainable for long-term of Analytical Processes : Design and build automation tools to streamline data preparation, model training, testing, and deployment, improving overall efficiency. Collaborate with software engineers and other technical teams to implement automation solutions that can be leveraged across the organization. Work towards reducing manual interventions and improving data pipeline processes by integrating automation at various stages of the analysis Collaboration for Actionable Insights : Collaborate with different teams (e.g., business units, product teams, operations) to understand their challenges, identify opportunities, and deliver data-driven solutions that offer actionable insights. Provide guidance and mentorship to junior team members, enabling them to extract valuable insights from data and build predictive models. Communicate complex technical results and model findings in a clear and concise manner to non-technical stakeholders, ensuring alignment between technical and business goals. Data Sourcing And Integration Work with both internal and external data sources to gather the necessary data for analysis, ensuring its quality, reliability, and relevance to business needs. Evaluate and integrate new data sources that can enhance existing models or contribute to new initiatives. Create efficient processes for managing and cleaning large volumes of data from various sources to make it usable for analysis and model Reliable Solutions : Develop robust, scalable data solutions that support ongoing business analytics efforts, ensuring high availability and accuracy. Create predictive models, statistical analyses, and simulations that help businesses forecast trends, identify patterns, and make informed decisions. Take ownership of the end-to-end lifecycle of data solutions, from initial conception and experimentation to implementation and monitoring of : 5+ years of experience in analytics filed having Bachelors or Masters in a quantitative field Ability to program in python/SQL and proven problem solving and debugging skills, familiar with database technologies and tools Statistical knowledge of standard modelling concepts and techniques : Linear Regression, Classification models(Logistic, Random forest, clustering, Boosting methods), Neural Networks and Ensembles Skill : Python SQL : B.E / B. Tech Notice Period: Immediate or 15 : This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. Data Utilization Disclaimer By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law (ref:hirist.tech)
As a Python Backend Developer, you will play a crucial role in executing end-to-end application deliveries and ensuring their successful deployment to production while maintaining high quality standards. Your passion for building flexible and scalable solutions, coupled with meticulous attention to detail and ability to evaluate solutions effectively, will be key in this role. In this position, you will be responsible for designing and developing major software components, systems, and features for the Next Gen Rule Engine & Risk Platform for Digital Lending. Additionally, you will guide junior team members, create interfaces, integrate with other applications and databases, as well as handle debugging and troubleshooting of any issues that may arise. From a technical perspective, you are expected to have strong Python programming skills and a solid understanding of developing applications using Flask or Django. Expertise in developing REST framework applications utilizing both SQL and NoSQL databases is essential. Experience in web Restful APIs and microservices development, along with deploying applications on cloud platforms like AWS, will be highly beneficial. Proficiency in using Python Data Libraries such as Numpy and Pandas is desired, as well as any experience with message queues like Redis or Kafka. Knowledge of fundamental front-end languages like HTML, CSS, and JavaScript, along with familiarity with frontend frameworks, will be advantageous. Experience in web scraping using tools like Scrapy or Selenium would also be a valuable asset. On the non-technical side, strong logical and analytical skills, along with effective communication abilities, are important aspects of this role. Additionally, you will be responsible for handling and managing a small-sized team, showcasing your leadership and team management skills. This role presents an exciting opportunity for a motivated individual who is eager to contribute to the development of cutting-edge solutions in the field of digital lending. If you are looking to leverage your Python development expertise and take on a challenging yet rewarding role, this position could be the perfect fit for you.,
As a candidate for this position, you should have strong programming skills in Python and experience working with databases. Your responsibilities will include automation testing of web APIs using Python and applying your basic knowledge of databases, specifically MYSQL. You will also be expected to have a working knowledge of CI/CD tools to support the development and deployment processes. In addition to technical skills, you should possess strong logical and analytical abilities. Good soft skills and effective communication are essential for collaborating with team members and stakeholders. If you are looking for a role that allows you to apply your technical expertise while also honing your interpersonal skills, this position offers a great opportunity for growth and development.,
Location: Bangalore Qualification: Qualified Chartered Accountant (CA) Experience: 2-4 years Company Overview KreditBee is India's leading fintech lending platform, catering to the credit needs of over 85 lakh unique customers. With more than 70 million downloads, we provide a broad suite of digital financial services including personal loans, business loans, LAP, DigiGold, insurance, and more. We are Series-D funded by prominent investors such as Premji Invest, Advent International, Motilal Oswal PE, MUFG, and TPG-backed NewQuest. Role Overview We are looking for a highly motivated Assistant Manager - Internal Audit to join our dynamic finance and risk team. The ideal candidate should have a strong background in internal audit, compliance, IFC testing, and financial reporting, preferably with experience in Big 4 firms or NBFCs. Key Responsibilities Assist in planning and executing Internal Audits across business functions Perform IFC (Internal Financial Control) testing and ensure compliance Support in Risk and Compliance Management activities Prepare and maintain Standard Operating Procedures (SOPs), Delegation of Authority (DOA), and Audit Checklists Compile Audit Reports, Risk Registers, and Audit Risk Matrices Discuss audit findings with stakeholders and assist in formulating action plans Collaborate with teams to enhance process controls and efficiency Provide support on special projects and ad-hoc assignments Desired Profile Experience in Internal Audit and Statutory Audit Hands-on experience in IFC implementation and testing Strong analytical mindset with the ability to independently drive audits Deep understanding of business processes and internal control frameworks Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Excellent interpersonal, analytical, and communication skills Preferably worked in a Big 4 audit firm or in the NBFC job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. Data Utilization Disclaimer By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law. (ref:iimjobs.com)
Senior Software Engineer Job Location : Bangalore ( Work From Office ) A highly motivated and passionate individual who has experience in executing end to end application deliveries; bringing them to production with high quality. Passionate about building flexible and scalable solutions with an eye for details and can weigh pros and cons to find the best possible solutions. As a Python Backend Developer, you should be comfortable around Python development frameworks & library usages. R&r Design and Develop Major software components, systems, and features for Next. Gen Rule Engine & Risk Platform for the Digital Lending Responsibilities also include Guiding Junior members, Creating Interfaces, Integration with other applications & Databases, and debugging and troubleshooting of any issues. Skills Required Technical : Strong Python Programming skill, and having excellent knowledge of developing applications using Flask / Django is desired. Expertise in developing REST framework applications using both SQL and NoSQL DBs. Good Experience in Web RestFul APIs / Microservices Development. Experience in Deploying application in any of the cloud platforms like AWS is highly desireable. Experience in using Python Data Library (Numpy/Pandas) is desireable. Any Experience in Usage of Message queues like Redis/Kafka is a plus. Any Experience in fundamental front end languages such as HTML, CSS and JavaScript is a plus. Any Experience / Knowledge in any of the frontend frameworks is a plus. Experience in WebScrapping using Scrapy or Selenium is a plus. Non-Technical Strong Logical & Analytical skills with good soft communication skills Handling and managing a small sized team. (ref:hirist.tech)
About The Role We are looking for talented Data Science professionals to join our fast-growing fintech team. You will play a critical role in developing and deploying credit risk models for the retail segment, focusing on acquisition, portfolio management, and collections. This role emphasizes applied machine learning and credit decisioning to drive real business outcomes. Key Responsibilities Partner closely with the leadership team to align data initiatives with business goals. Work cross-functionally with Product, Technology, Business, and Risk teams to deliver data-driven solutions. Design and develop machine learning models across the customer lifecycle : acquisition, portfolio, and collections. Optimize credit risk strategies through data-driven insights and advanced modeling. Review existing models/analyses and propose refinements for better performance. Build customer risk segmentation, profiles, and strategies to improve collections and recovery management. Leverage alternate data sources to enhance credit risk models. Provide actionable recommendations for improving risk frameworks and business outcomes. Experience & Skills Must-Have : 2-5 years of hands-on experience in Data Science, preferably in fintech or banking. Proven expertise in developing ML models for credit risk (acquisition, behavior, collections scorecards, etc.). Strong programming and data handling skills : Python, SQL Strong analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Good-to-Have Experience in strategy and business analytics. Exposure to propensity scorecards and advanced ML techniques. Graduation/Post-graduation from Tier-1 institutes (IITs, ISI, DSE, NITs, etc.). Disclaimer This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. Data Utilization Disclaimer By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law. (ref:hirist.tech)
A highly motivated and passionate individual with a desire to learn and build scalable Python applications is sought after for the role of Python Backend Engineer. You should be comfortable working with Python development frameworks and libraries. As part of the team, you will play a key role in designing and developing major software components, systems, and features for the Next Gen Rule Engine & Risk Platform for Digital Lending. Your responsibilities will also include creating interfaces, integrating with other applications and databases, as well as debugging and troubleshooting as necessary. Proficiency in Python is highly desirable for this role, and experience in developing applications using Flask or Django is an added advantage. Additionally, having decent experience in using Python Data Libraries such as Numpy and Pandas is desired. Familiarity with AWS, relational databases, Web Restful APIs, and Microservices is also beneficial. Strong verbal communication skills and good problem-solving abilities are essential for success in this position. The ideal candidate should possess a B.E / B.Tech / M.E degree with 0-4 years of relevant experience. Immediate availability for joining is preferred. Please note that this job description serves to outline the general nature and key responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Responsibilities and qualifications may be subject to change, and additional duties may be assigned as needed. Employment for this position is at-will, allowing either the employee or the employer to terminate the relationship at any time, with or without cause. Utilization Disclaimer: By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. Your information will be stored and processed in accordance with our privacy policy and applicable data protection laws. Data collected will only be shared with relevant internal stakeholders and will not be disclosed to third parties without consent, except when required by law.,
You will be reporting to the Chief Operating Officer (COO) and working in Bengaluru, Karnataka on a Full-Time basis. Joining KreditBee, India's largest fintech lending platform, you will be a part of a team that disburses over 2200 Crores monthly, with 70 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. KreditBee provides various digital financial services like Personal Loans, Business Loans, Loan Against Property (LAP), DigiGold Investment, Insurance, Credit Score Report, and ExpenseTracker. The company is Series-D funded with prestigious investors such as Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG, and TPG-backed NewQuest. As the Head of Customer Service, your primary responsibility will be to lead and expand KreditBee's customer support operations to deliver exceptional experiences across all touchpoints. You will play a crucial role in developing the customer service strategy, ensuring operational excellence, and placing the customer's voice at the heart of all business functions. This position requires collaboration with various departments to enhance customer satisfaction, retention, and brand loyalty. Your key responsibilities will include developing and executing a customer service strategy aligned with KreditBee's growth trajectory, building and leading a high-performing customer service team, designing and implementing processes to enhance response time and resolution rate, collaborating with other teams to address customer issues, managing customer operations, driving strategic initiatives to enhance customer experience, handling escalations, and maintaining close communication with executive leadership. To be successful in this role, you should hold a Bachelor's degree in Business Administration, Management, or a related field (MBA preferred) with over 10 years of experience in customer service leadership roles, particularly in fintech, BFSI, or digital-first consumer services. You should have a proven track record of managing large customer service teams across digital and voice channels, possess strong knowledge of CRM, contact center platforms, automation tools, and data analytics, and excel in a fast-paced, technology-driven environment. Your leadership, analytical, problem-solving, and communication skills will be essential in this role. This job description provides a general overview of the position's nature and key responsibilities. It is not an exhaustive list of duties, responsibilities, or qualifications associated with the role, as these may evolve over time. Employment is at-will, meaning either party may terminate the relationship at any time, with or without cause and notice. By applying for this position, you consent to the use of any personal data you provide for recruitment and employment purposes, in compliance with our privacy policy and applicable data protection laws. Your information will only be shared internally and will not be disclosed to third parties without your consent, unless required by law.,
Location : Bangalore Experience : 3-4 years in Data Analytics (preferably in Fintech/NBFC Lending) Role Summary The Senior Data Analyst will play a pivotal role in shaping the LAP portfolio strategy by delivering data-driven insights across credit, collections, customer behavior, and channel performance. You will collaborate cross-functionally with Product, Credit, Risk, and Technology teams to optimize end-to-end lending operations. Key Responsibilities Business & Performance Analytics : Develop real-time dashboards and reports to monitor LAP disbursements, sourcing funnels, and collection efficiency. Provide deep-dive analysis on key metrics like yield, NPAs, bounce rates, TATs, and approval/rejection ratios. P&L analysis with actionable insights Risk & Credit Insights Work closely with the credit and risk teams to refine underwriting rules using data. Analyze borrower profiles to optimize approval rates and minimize delinquencies. Build early warning systems for identifying at-risk accounts and segments. Customer & Channel Analytics Segment customers using demographic, financial, and behavioral data to drive better targeting and engagement. Analyze DSA and channel partner performance; optimize sourcing efficiency and partner payouts. Monitor cross-sell, top-up to identify growth opportunities. Product & Pricing Strategy Evaluate pricing effectiveness using portfolio performance and competitor benchmarks. Analyze impact of product changes on conversion, risk, and profitability. Process & Funnel Optimization Use funnel data to identify drop-offs and TAT issues in the digital LOS/LMS journey. Recommend workflow enhancements to improve user experience and reduce operational frictions. Advanced Analytics & Modeling Build and maintain models for credit risk, prepayment, bounce prediction, etc., using machine learning or statistical techniques. Leverage alternate data sources (GST, bank statements, bureau data, property valuation) for deeper insights. Required Skills & Qualifications Bachelor's/Master's degree in Statistics, Mathematics, Computer Science, Economics, or similar field 3-4 years of analytics experience in lending - ideally with a Fintech, NBFC, or Digital Lending platform Strong command of SQL and Python for data analysis and modeling Experience with BI tools like Power BI, Tableau Understanding of LAP-specific metrics (LTV, FOIR, property type impact, delinquency buckets, etc.) Exposure to LOS/LMS/lending systems Strong business acumen, with the ability to convert data into strategy Experience working in agile, cross-functional product and tech environments Good To Have Experience with alternate underwriting data (e.g., GST, bank statement parsing, social data) Exposure to bureau data analytics (CIBIL, CRIF) Familiarity with property verification technology, or geolocation-based analysis (ref:hirist.tech)
As a Sales and Business Development leader, you will be responsible for steering the branch team towards meeting sales targets for Loan Against Property (LAP) products, fostering overall growth within the branch's portfolio. Your role will involve devising and executing strategies to attract new clients, promote product cross-selling, and cultivate enduring relationships with customers. Monitoring market dynamics and competitor activities will be integral in identifying opportunities and anticipating market needs. Additionally, you will be tasked with advocating LAP products through diverse channels such as partnerships, referral networks, and local events. Your leadership prowess will be pivotal in managing, mentoring, and guiding the sales and operational teams to attain both individual and branch-wide sales objectives. Conducting regular performance appraisals, providing guidance, and facilitating training sessions to enhance the sales team's competencies will be part of your responsibilities. Ensuring strict adherence to organizational protocols in customer acquisition and relationship management is crucial for maintaining operational efficiency. Establishing and nurturing robust relationships with key clients, stakeholders, and business partners will be essential for effective Customer Relationship Management. Offering top-tier support for LAP product offerings, including addressing client queries and guiding them through the loan process, will be central to your role. Resolving customer concerns related to LAP applications promptly and efficiently is paramount for ensuring customer satisfaction. In terms of Operational Management, you will oversee the branch's day-to-day operations encompassing loan origination, documentation, disbursement, collections, and compliance. Upholding a smooth, efficient, and compliant branch operation in alignment with internal policies and external regulations will be key. Monitoring and managing branch financials, including revenue, expenses, and profitability, will also fall under your purview. Reporting to senior management on branch performance metrics, sales accomplishments, operational challenges, and market trends will be an essential aspect of your role. Ensuring that all processes adhere to regulatory guidelines, specifically KYC (Know Your Customer) and AML (Anti-Money Laundering) policies, will be imperative. Your expertise in Customer Retention will be a valuable asset in fulfilling the responsibilities outlined for this role.,