Knowledge Management Architect

As a Knowledge Management Specialist at our company located in Mumbai, you will play a crucial role in managing organizational knowledge effectively. Your responsibilities will include: - Creating robust user acceptance criteria for building FAQs and decision-making scenarios. - Planning and constructing subject domains to disseminate organizational knowledge efficiently. - Collaborating with Subject Matter Experts (SMEs), Knowledge Management Lead, and end users. - Ensuring timely delivery of all Knowledge Management (KM) request SLAs. - Developing appropriate Knowledge Management content in collaboration with SMEs. - Validating scenarios and decision trees with industry best practices in KM content writing. - Creating troubleshooting scenarios to address customer issues. - Identifying areas for improvement to enhance end-user experience on the KM tool. - Implementing industry best practices for search optimization and content discovery. To be successful in this role, you should have: - Graduation/Post Graduation in Computer Applications & Information Technology. - 5-8 years of relevant experience. - Excellent written and oral communication skills. - Knowledge of information analytics basics. - Proficiency in Microsoft Word, Visio, and Excel. - Customer service orientation, both internal and external. - Strong interpersonal and relationship building skills. - Knowledge of HTML, Java, and T2R for Jio will be an added advantage. Join us in Mumbai to contribute to the effective management of organizational knowledge and enhance the end-user experience on our KM tool.,