Job
Description
As a Documentation Specialist at Ameriprise India LLP, your role involves facilitating feedback assignment and resolution by analyzing impacts, aligning with the business, and executing changes in the tool. You will be responsible for creating new processes, procedures, or product documentation to ensure applicable Service & Operations content is available. Additionally, you will support projects with knowledge impacts that drive business process improvement. Key Responsibilities: - Create and update process, procedure, or product documentation while maintaining documentation standards, styles, and guidelines - Manage the online documentation process and consult with business partners on the best way to present content for increased usability - Facilitate the resolution of Knowledge Management feedback and execute documentation or process changes in the Knowledge Management tool - Support small to medium projects driving process improvements within the business - Ensure project-driven changes, updates to processes or procedures, and communications are optimized in the Knowledge Management Tool - Analyze downstream impacts of all project changes using a structured methodology - Track and report on KM metrics such as search effectiveness, content usage, and automation impact - Utilize tools to analyze feedback and other metrics to identify knowledge gaps or trends and draw insightful conclusions and action items - Partner in assessing process improvement opportunities within the organization through dialogue with operational leaders and team members - Categorize process improvement opportunities and ensure alignment with Client Service strategy, Knowledge Management objectives, and documentation best practices - Leverage AI tools for intelligent search, auto-tagging, and content recommendations - Deploy and manage chatbots or virtual assistants for knowledge access and support - Automate workflows for content creation, review, publishing, and archiving Required Qualifications: - High school diploma or equivalent - Associate (2-year) degree or equivalent - Bachelor's degree or equivalent Skills: - Excellent written (American English) and verbal communication skills - Experience using style guides and ability to write effective copy and instructional text - Solid knowledge of content development software and experience working with content management systems - Ability to rapidly adapt to tools and technology - Strong analytical skills with attention to detail - Excellent organizational skills, proactivity, and multitasking abilities - Client-focused with strong prioritization skills - Expert knowledge of Microsoft Office at an expert level Preferred Qualifications: - Master's degree Skills: - Certification in technical writing - Experience with creating PowerPoint decks adhering to style guidelines - Understanding of NLP, Generative AI, and its application to Knowledge Management About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, helping clients plan and achieve their financial objectives. Headquartered in Minneapolis, we are a U.S.-based financial planning company with a global presence. Our focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive and collaborative culture that rewards contributions and offers opportunities to make a difference. Please note that the timings for this full-time position are 2:00 PM to 10:30 PM in the India Business Unit under the AWMP&S President's Office within the Business Support & Operations job family group. As a Documentation Specialist at Ameriprise India LLP, your role involves facilitating feedback assignment and resolution by analyzing impacts, aligning with the business, and executing changes in the tool. You will be responsible for creating new processes, procedures, or product documentation to ensure applicable Service & Operations content is available. Additionally, you will support projects with knowledge impacts that drive business process improvement. Key Responsibilities: - Create and update process, procedure, or product documentation while maintaining documentation standards, styles, and guidelines - Manage the online documentation process and consult with business partners on the best way to present content for increased usability - Facilitate the resolution of Knowledge Management feedback and execute documentation or process changes in the Knowledge Management tool - Support small to medium projects driving process improvements within the business - Ensure project-driven changes, updates to processes or procedures, and communications are optimized in the Knowledge Management Tool - Analyze downstream impacts of all project changes using a structured methodology - Track and report on KM metrics such as search effectiveness, content usage, and automation impact - Utilize tools to analyze feedback and other metrics to identify knowledge ga
