Kiosk Operations Executive

We are seeking a responsible and energetic Kiosk Operations Executive to manage one of LILO’s Kiosks. The candidate will oversee kiosk operations, coordinate deliveries, ensure on-time order fulfillment, and maintain product quality and customer satisfaction.

Key Responsibilities (in order of priority):

• Kiosk Operations Management
• Manage opening and closing of the kiosk on time every day.
• Ensure all daily kiosk processes (stock checking, setup, and closing reports) are properly completed.
• Order & Delivery Coordination
• Handle orders placed by customers through the LILO app or directly at the kiosk.
• Assign delivery orders efficiently to delivery executives based on delivery slots and areas.
• Monitor and track deliveries to ensure all orders reach customers on time.
• Step in to personally handle deliveries in case of staff shortage or urgent requirements.
• Product Quality & Inventory Management
• Ensure all products are sold before expiry and maintain proper storage conditions.
• Regularly check stock freshness, labeling, and vacuum packing standards.
• Customer Service & Retention
• Interact with customers courteously to resolve concerns and ensure satisfaction.
• Maintain strong customer relationships to promote repeat orders and loyalty.
• Sales & Follow-up Activities
• Make sales calls or follow-up calls when needed to boost customer engagement.
• Promote LILO’s offers, referral programs, and delivery benefits to customers.
• Reporting & Coordination
• Maintain accurate records of orders, sales, and deliveries.
• Coordinate with Operations, Sales, and Customer Support teams for smooth day-to-day activities.

Skills & Qualifications:

• Strong coordination, communication, and multitasking skills.
• Basic computer and mobile app proficiency.
• Must be punctual, organized, and proactive.
• Two-wheeler and valid driving license preferred.

Perks & Benefits:

• Competitive salary with weekly payments and performance incentives.
• Career growth opportunity into Operations or Sales roles after proven performance.
• Be part of a young, growing, and dynamic e-commerce brand in Kerala.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person