Role Summary: We are looking for a proactive and customer-focused Customer Experience Coordinator to act as a vital link between the LILO Marketing and Business Sales teams and our customers. The ideal candidate will be responsible for addressing customer concerns, coordinating with internal teams, and ensuring a seamless ordering and delivery process. This role is critical to maintaining high levels of customer satisfaction and enhancing the overall customer experience with LILO products and services. Key Responsibilities: Act as the primary point of contact for customers regarding their queries, concerns, and feedback related to LILO products and services. Collaborate closely with the Marketing and Business Sales teams to understand product offerings, promotions, and customer expectations. Assist customers with the ordering process, product selections, and delivery tracking. Ensure prompt and effective resolution of customer issues by coordinating with internal teams. Monitor order status and proactively communicate with customers regarding delivery timelines, delays, or issues. Maintain accurate records of customer interactions and transactions. Gather customer feedback and provide actionable insights to the relevant teams to enhance products and services. Ensure a positive customer experience at every touchpoint to drive satisfaction and loyalty. Requirements: Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-first mindset. Ability to multitask and manage priorities in a fast-paced environment. Basic understanding of order and delivery systems is a plus. Experience in customer service, client coordination, or similar roles is preferred. Qualifications: Bachelor’s or Master’s degree in Business Administration, Marketing, Business Development, or a related field. Job Types: Full-time, Permanent, Fresher, Internship Benefits: Flexible schedule Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Work Location: In person
Job Title: Power BI Developer Location: Trivandrum, Kerala Job Description: We are hiring a skilled Power BI Developer for a permanent role based in Trivandrum. The ideal candidate should have 2–4 years of hands-on experience in Power BI, with expertise in ETL processes, data modeling, and building insightful dashboards. Responsibilities: 1. Develop and maintain Power BI reports and dashboards to support business objectives. 2. Collaborate with stakeholders to gather requirements and translate them into actionable insights and visualizations. 3. Design, develop, and implement data models and ETL processes to support reporting needs. 4. Optimize Power BI solutions for performance and scalability. 5. Stay updated with the latest Power BI features and best practices and incorporate them into the development process 6. Provide technical support and troubleshooting for Power BI-related issues. Requirements: 2–4 years of proven experience in Power BI development Strong in SQL, DAX, and Power Query Hands-on experience with ETL tools/processes like SSIS Good understanding of data visualization principles Strong analytical, problem-solving, and communication skills Job Type: Full-time Pay: ₹35,000.00 - ₹100,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Work Location: In person
Job Title: Power BI Developer Location: Trivandrum, Kerala Job Description: We are hiring a skilled Power BI Developer for a permanent role based in Trivandrum. The ideal candidate should have 2–4 years of hands-on experience in Power BI, with expertise in ETL processes, data modeling, and building insightful dashboards. Responsibilities: 1. Develop and maintain Power BI reports and dashboards to support business objectives. 2. Collaborate with stakeholders to gather requirements and translate them into actionable insights and visualizations. 3. Design, develop, and implement data models and ETL processes to support reporting needs. 4. Optimize Power BI solutions for performance and scalability. 5. Stay updated with the latest Power BI features and best practices and incorporate them into the development process 6. Provide technical support and troubleshooting for Power BI-related issues. Requirements: 2–4 years of proven experience in Power BI development Strong in SQL, DAX, and Power Query Hands-on experience with ETL tools/processes like SSIS Good understanding of data visualization principles Strong analytical, problem-solving, and communication skills Job Type: Full-time Pay: ₹35,000.00 - ₹100,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Work Location: In person
We're hiring a Graphics Designer/Developer Trainee to join our team at SASoft Technologies Pvt Ltd. As a Graphics Designer/Developer Trainee with 0–3 years of experience . This is a great opportunity for freshers or early-career designers who want to build a strong foundation in branding, digital marketing, and design. Responsibilities: Develop creative designs for branding, marketing, and promotional materials Design visuals for both print and digital platforms, including brochures, banners, websites, and packaging Collaborate with internal teams to translate concepts into visually compelling outputs Present design drafts and take feedback for refinement Support UI/UX design for websites and applications using tools like Figma or Adobe XD Maintain consistency in design across all company projects and platforms Requirements: 0–3 years of experience in graphic design or a related field Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD), CorelDRAW Familiarity with design tools like Figma, Sketch, or Canva Strong understanding of color theory, typography, layout, and visual hierarchy Basic knowledge of digital marketing concepts is an added advantage Job Type: Full-time Pay: From ₹5,000.00 per month Application Question(s): Are you available to work full-time from our office Education: Diploma (Preferred) Location: Kazhakoottam, Thiruvananthapuram, Kerala (Preferred) Work Location: In person Expected Start Date: 06/08/2025
Job Description: Marketing Executive Company: Lilo (Technopark, Trivandrum) Industry: E-commerce (Fresh Fish, Meat & Grocery) Location: Trivandrum, Kerala Experience: 1-2 years Job Type: Full-Time Preferred Gender: Male About Us: Lilo is a rapidly growing e-commerce company based in Technopark, Trivandrum , specializing in delivering fresh fish, meat, and grocery items to customers. Our mission is to provide high-quality, hygienic, and fresh products directly to households, ensuring a seamless online shopping experience. Job Summary: We are looking for a dynamic and field-oriented Marketing Executive with 1-2 years of experience to drive our marketing and sales initiatives. The ideal candidate will play a crucial role in expanding our market reach through on-ground promotional activities, customer acquisition, and strategic partnerships . This role is target-based (weekly/monthly) and involves frequent field visits , brochure distribution , and direct customer engagement. Key Responsibilities: Conduct regular field visits to promote Lilo’s services and onboard new customers. Distribute brochures, flyers, and other marketing materials to target audiences. Work towards achieving weekly and monthly marketing/sales targets . Engage in customer acquisition campaigns, promotional events, and BTL marketing activities . Build and maintain relationships with retailers, vendors, and other stakeholders . Identify market opportunities and suggest strategies to enhance customer engagement. Collect customer feedback and provide insights to improve services. Prepare marketing reports and track performance metrics. Requirements: Bachelor’s degree in Marketing, Business, or a related field. 1-2 years of experience in marketing or sales (preferably field-based). Strong communication, negotiation, and interpersonal skills . Ability to work under pressure and meet sales targets . Willingness to travel frequently for field visits and promotions. Self-motivated, energetic, and proactive approach. Valid driver’s license and own vehicle preferred (if applicable). Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Work Location: In person
We are seeking a responsible and energetic Kiosk Operations Executive to manage one of LILO’s Kiosks. The candidate will oversee kiosk operations, coordinate deliveries, ensure on-time order fulfillment, and maintain product quality and customer satisfaction. Key Responsibilities (in order of priority): Kiosk Operations Management Manage opening and closing of the kiosk on time every day. Ensure all daily kiosk processes (stock checking, setup, and closing reports) are properly completed. Order & Delivery Coordination Handle orders placed by customers through the LILO app or directly at the kiosk. Assign delivery orders efficiently to delivery executives based on delivery slots and areas. Monitor and track deliveries to ensure all orders reach customers on time . Step in to personally handle deliveries in case of staff shortage or urgent requirements. Product Quality & Inventory Management Ensure all products are sold before expiry and maintain proper storage conditions. Regularly check stock freshness, labeling, and vacuum packing standards. Customer Service & Retention Interact with customers courteously to resolve concerns and ensure satisfaction . Maintain strong customer relationships to promote repeat orders and loyalty. Sales & Follow-up Activities Make sales calls or follow-up calls when needed to boost customer engagement. Promote LILO’s offers, referral programs, and delivery benefits to customers. Reporting & Coordination Maintain accurate records of orders, sales, and deliveries . Coordinate with Operations, Sales, and Customer Support teams for smooth day-to-day activities. Skills & Qualifications: Strong coordination, communication, and multitasking skills . Basic computer and mobile app proficiency . Must be punctual, organized, and proactive . Two-wheeler and valid driving license preferred. Perks & Benefits: Competitive salary with weekly payments and performance incentives . Career growth opportunity into Operations or Sales roles after proven performance. Be part of a young, growing, and dynamic e-commerce brand in Kerala. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Provident Fund Education: Bachelor's (Preferred) Work Location: In person