Kiosk Attendant

Role Overview: You will join our team as a Kiosk Attendant, where your main responsibilities will include ensuring the smooth operation, safety, and comfort of passengers booking the App-cabs from the airport. Your focus will be on delivering excellent customer service by greeting passengers, guiding them to their booked vehicles, assisting them during unforeseen situations, handling inquiries, and collaborating with drivers. It is essential for you to possess exceptional interpersonal skills, be adaptable, and have a strong commitment to passenger safety. Key Responsibilities: - Greet passengers and guide them to their booked vehicles. - Ensure smooth booking and onboarding experience. - Assist passengers during any unforeseen situations. - Handle customer inquiries and resolve issues promptly. - Collaborate with drivers to ensure smooth operation. - Stay up-to-date with company procedures and policies. - Provide special assistance to elderly or disabled passengers. Qualification Required: - Preferably certified in Aviation or Hospitality Management. - Previous experience in Airport Customer service preferred. - Excellent communication and interpersonal skills. - Ability to remain calm and composed under pressure and conflict situations. - Fluent in English/Hindi/Tamil. - Physically fit with a pleasant personality. Additional Details: You will be working full-time in a rotational shift schedule with shift allowance. The benefits include health insurance and Provident Fund. The educational requirement is a Bachelor's degree, and preference will be given to candidates with 1 year of total work experience and 1 year of customer service experience. Proficiency in English is required, with Hindi being preferred. The work location is in person.,