Company DescriptionKhatabook, founded in 2019 by IIT-Bombay alumni, is India’s leading business management app for MSMEs, with 50M+ downloads and 13 languages. The company empowers micro, small, and medium merchants with seamless transaction tracking, automated reminders, and innovative features. Beyond business management, Khatabook offers hassle-free business loans designed to fuel the growth of MSMEs. With a tech-driven approach and a focus on digital Bharat, Khatabook is making a measurable impact on India’s MSME sector. Role DescriptionThis is a full-time HR Partner - Support functions role located in Jaipur. The role involves managing HR functions related to HR management, policies, employee relations, and labor and employment law to support the business operations effectively. QualificationsExperience in Human Resources (HR) managementKnowledge of HR policies and practicesStrong understanding of employee relationsFamiliarity with labor and employment lawExcellent communication and interpersonal skillsAbility to work effectively in a fast-paced environmentBachelor’s degree in Human Resources, Business Administration, or related field
Job Description: · To make outbound calls to existing customers with the goal of persuading them to purchase additional products or services. · Need to be comfortable making cold calls, handling objections, and closing sales over the phone. Skills Required : · Good understanding of financial services products or services you are selling. · Demonstrated proficiency in cross-selling with a strong sales background. · Proven track record in selling banking products including credit catd, business loan. · Excellent communication skills in both Hindi and English.
Company Description Khatabook, founded in 2019 by IIT-Bombay alumni, is India’s leading business management app for MSMEs, with 50M+ downloads and available in 13 languages. Beyond business management, Khatabook offers hassle-free business loans tailored to the specific needs of each business, providing quick access to capital without complexities. With a tech-driven approach, Khatabook is making a measurable impact on India’s MSME sector. Role Description This is a full-time on-site role as an Inside Sales Manager -Lending located in Jaipur at Khatabook. The Inside Sales Manager will be responsible for tasks such as customer satisfaction, lead generation, account management, and sales to fuel the growth of MSMEs. Qualifications Inside Sales and Lead Generation skills Customer Satisfaction and Account Management skills Experience in sales roles Strong communication and negotiation skills Ability to prioritize and meet sales targets Bachelor's degree in Business Administration, Sales, Marketing, or related field Show more Show less
🚀 Join Khatabook as Trainer – Lending 📍Location : Jaipur Are you passionate about solving roadblocks & challenges faced by MSMEs in India ? We are looking for a dynamic and detail-oriented Lending Trainer cum Quality Analyst to support our rapidly growing lending vertical. This role combines learning & development with process quality monitoring to ensure that our operations teams are equipped, aligned, and compliant with internal standards and regulations. What would you do at Khatabook ? ✅Conduct comprehensive new hire trainings for lending operations team members. ✅Lead and monitor On-the-Job Training (OJT) sessions to ensure real-time learning effectiveness. ✅Facilitate refresher trainings to enhance and reinforce existing knowledge and skills. ✅Organize and execute ad hoc or miscellaneous trainings based on operational or business needs. ✅Maintain and update the knowledge portal regularly with process documents, SOPs, and training materials. ✅Timely cascade of process updates to all stakeholders and ensure understanding and alignment. ✅Participate in calibration sessions with operations and compliance teams to maintain alignment on quality benchmarks. ✅Monitor and evaluate calls/processes to ensure adherence to internal policies, procedures, and compliance requirements. ✅Share feedback with respective team leads and contribute to continuous improvement initiatives. ✅Assist in identifying process gaps and recommend corrective actions. 💼 Requirements: ✔️Proven experience in training and quality assurance, preferably within lending or MSME operations . ✔️Strong presentation, facilitation, and communication skil l s.✔️Attention to detail and a structured approach to documentation and au di ts.✔️Ability to collaborate cross-functionally and work in a fast-paced envir onm ent.We're on a mission to digitally transform India's MSME sector. You'll be part of a passionate team with a strong culture of ownership, innovation, and imp act.👉 DM me or share your CV on this mail - 📩 mansoor.ha@khatabook .com Show more Show less
Note: Looking for Immediate Joiner or those who can join in 2 weeks Your role : Were on the hunt for a dynamic Associate - Corporate Finance (Lending Ops) to join our team! If youre ready to take on challenging and impactful problems at scale, and thrive in an entrepreneurial environment that values innovation and ownership, then this opportunity is tailor-made for you. Step into a role where your contributions will drive meaningful change and propel us forwardare you ready to make an impact? Lets build the future together at Khatabook ! What would you do at Khatabook : Lead financial operations relating to Lending business Prepare monthly MIS for Lending Business Prepare calculations relating to FLDG/Settlements payouts Review accounting of Lending related transactions and guide team wherever required Support Business Finance team in analysis and preparation of monthly MIS decks Coordinate with lenders for monthly recons, disputes, payments for invoices etc. Prepare monthly dashboard for Revenue Reporting Ensure timely recovery of deposits given to lenders Prepare reconciliation of books vs Lending MIS Ensure accurate reporting for Lending and Insurance business in line with requirements of Accounting Standards Ensure compliance with RBI regulations and reporting Ensure adequacy of NPA provisions Lead audit for the Lending Business Set up new controls and improvise the existing processes Support team members and guide them in meeting teams objective What are we looking for : CA with 2-3 years of experience. Experience in a NBFC/Fintech controllership team or experience of auditing a NBFC/Bank client. Practical exposure to Lending Business Practical knowledge of Ind AS and IGAAP Practical knowledge of MS Office (Excel, PPT & Word) Ability to understand complex calculations Excellent communication and stakeholder management skills
Roles & Responsibilities: ● Meet with loan applicants to identify their needs and collect information for loan applications. ● Analyse active loan files on a regular basis and recommend solutions to speed up the loan process. ● Complete loan contracts and teach clients on policies and regulations. ● Interview applicants to define financial eligibility and establish debt payment plans. ● Monitor and update account records. ● Submit loan applications in a timely manner. ● Prepare detailed loan proposals. ● Reject loan applications and explain deficiencies to applicants. ● Respond to applicants' questions and resolve any loan-related issues. ● Operate in compliance with laws and Requirements and skills: ● Languages - Tamil (Must - for CHN) (Kannada & Hindi - Must for BLR) ● Must Need - Bike, Android Phone & 2-Wheeler Driving License. ● Should know local areas and markets. ● Bachelor’s degree in finance or a similar field. ● A minimum of 2 years’ experience as a loan officer. ● Solid understanding of local, state, and federal loan regulations. ● In-depth knowledge of computers and banking software. ● Outstanding interpersonal and communication skills. ● Customer service-oriented with exceptional sales skills. candidates should have knowledge of local area
Company Description Khatabook, founded in 2019 by IIT-Bombay alumni, is India’s leading business management app for MSMEs, available in 13 languages with over 50 million downloads. We empower small and medium merchants with tools for seamless transaction tracking, automated reminders, and innovative features like Interactive Voice Response (IVR) for easier credit collection. Khatabook also offers hassle-free business loans designed to support MSME growth with a fast, transparent, and efficient process. We leverage transaction history and data to provide tailor-made loans, ensuring businesses can access the capital they need to thrive. Our tech-driven approach is transforming how small businesses operate, making a significant impact on India's MSME sector. Role Description This is a full-time on-site role for a Field Executive-Loans based in Ratlam. The Field Executive-Loans will be responsible for evaluating loan applications, conducting field visits, verifying applicant information, and ensuring compliance with company policies. The role involves collecting documentation, assessing creditworthiness, and processing loan applications efficiently. Additionally, the Field Executive-Loans will need to maintain relationships with clients, provide excellent customer service, and ensure timely disbursements of approved loans. Qualifications Experience in loan processing, credit evaluation, and documentation Strong interpersonal and communication skills Ability to conduct thorough field visits and applicant verification Proficiency in maintaining client relationships and customer service Knowledge of local market and MSME sector in Ratlam Attention to detail and strong organizational skills Relevant experience in the financial services or banking industry is a plus Bachelor’s degree in Finance, Business Administration, or related field
Roles & Responsibilities: 1. Providing solutions to different problems of customers by taking help of different internal tools 2. Answering phone calls and responding to them. 3. Having product understanding and helping the customers as well with that. 4. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients 5. Coordinating with the internal teams to get the issue resolved 6. Candidate should be comfortable with rotational shifts and Week offs 7. Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints. Skills & Requirements: 1. Candidates should possess excellent oral and written communication skills 2. Excellent communication skill (Hindi and English Mandatory) 3. Candidate should have 0 months to 5 years of experience in Customer Support 4. An enthusiastic and energetic individual. 5. Quick learner Regards, Mansoor HA Senior HR 9019786713
Key Responsibilities Below listed the major key responsibilities of Team Leader but not limited to, Drive and motivate the TME's reporting to him/her meet the hourly/daily/monthly targets as planned and send reports to the manager on the targets achieved. Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers. Capture the customer insights and share the same with the internal team; Provide regular MIS as required to the internal teams. Responsible for planning the resources required for his / her team and work with HR to get the right talent on board. Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control. Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives. Monitor, facilitate and ensure the team adheres to the processes. Monitoring and ensuring the team shrinkage is within the defined parameters. Promotes a culture of quality by ensuring zero rude calls and mis selling through constant call evaluations and feedback. Guide / mentor and train the team members in building their capabilities and improving their performance. Actively participate / contribute to continuous improvement projects. Identifies opportunities to improve productivity of the team and deliver a profitable ROI. Regularly monitors attrition red flags and ensures the same is within defined threshold. Ensures adherence to organization policies by self and team Skills and Competencies Functional Process Knowledge Product Knowledge Language skills - Excellent communication skills in English and Regional language. Selling Skills Team Management Knowledge of dialer metrics Basic computer skills- Ms Word, Excel Behavioural Values - Integrity, Respect, Customer Centricity Good Communication Skills Influencing / Persuasion Skills
Are you passionate about solving roadblocks & challenges faced by MSMEs in India MSMEs contribute significantly to India's total GDP. 90% of India's $1 Trillion Retail Market is controlled by Micro, Small & Medium Enterprises (MSMEs). Which means $900B worth of commerce flows through these 60M MSMEs in the form of shops/kiosks/homes, scattered all over the country. We at Khatabook, have a vision to empower MSMEs and help them increase their incomes. We have built a product that brings efficiency in MSME operations by providing them easy to use tools to manage their receivables, inventory and billing which creates transparency in their cash flow. Within the Khatabook platform, we have also enabled the facility to take loans for their short term working capital needs for select Khatabook users that are displaying good credit behavior. Our app has been downloaded over 100 Million times with a monthly active user base of 8 Million+ which are adding 220 Million+ transactions with a transaction value of $18 Billion. Why work with us People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We're a strong team that looks out for each other. Your role We, at Khatabook, are looking for a Director / Senior Director Credit Risk will lead the end-to-end credit risk function for Khatabook's lending business. This includes driving credit policy design, underwriting strategies,portfolio management, and risk governance across the lifecycle of digital lending. The ideal candidate will bring deep experience in credit risk management within fintech or lending organizations, and will be responsible for building a robust and scalable credit framework to support growth while maintaining portfolio quality. What would you do at Khatabook Credit Risk Strategy & Framework Define and implement the overall credit risk strategy, governance, and framework for Khatabook's lending products. Develop risk appetite statements, credit policies, and approval frameworks aligned with business goals and regulatory requirements. Underwriting & Policy Lead design and continuous refinement of underwriting models, scorecards, and rule engines for SME and individual credit segments. Collaborate with data science and product teams to embed data-driven credit decisioning and automation. Build differentiated credit policies for various product lines (BNPL, working capital, merchant loans, etc.). Portfolio & Performance Management Monitor and analyze portfolio performance, delinquency trends, and loss metrics to identify early risk signals. Implement proactive risk controls, early warning systems, and portfolio optimization strategies. Drive initiatives to enhance collection efficiency and minimize credit losses. Governance & Compliance Establish robust credit review and monitoring mechanisms in line with internal and external audit standards. Ensure compliance with RBI and other regulatory guidelines applicable to digital lending and NBFC partnerships. Partner with finance, legal, and compliance teams to manage risk governance and reporting. Stakeholder & Leadership Management Partner with business, product, and technology leaders to balance growth with prudent risk management. Manage and mentor a team of risk professionals, building strong analytical and operational capabilities. Present portfolio insights and risk recommendations to senior leadership and board committees. What are we looking for 10+ years of progressive experience in credit risk management, underwriting, and policy within fintech, NBFC, or banking environments. Proven track record in designing and implementing credit strategies for unsecured or MSME lending portfolios. Strong understanding of credit lifecycle management, from origination to collections and portfolio review. Hands-on experience with credit bureau data, alternate data, and digital underwriting models. Experience working with analytics, data science, and risk technology teams. Strong business acumen, analytical rigor, and ability to influence cross-functional stakeholders
Are you passionate about solving roadblocks & challenges faced by MSMEs in India? MSMEs contribute significantly to Indias total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by Micro, Small & Medium Enterprises (MSMEs). Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country. We at Khatabook, have a vision to empower MSMEs and help them increase their incomes. We have built a product that brings efficiency in MSME operations by providing them easy to use tools to manage their receivables, inventory and billing which creates transparency in their cash flow. Within the Khatabook platform, we have also enabled the facility to take loans for their short term working capital needs for select Khatabook users that are displaying good credit behavior. Our app has been downloaded over 100 Million times with a monthly active user base of 8 Million+ which are adding 220 Million+ transactions with a transaction value of $18 Billion. Why work with us? People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other. Your role We, at Khatabook, are looking for a Senior Business Analyst – Product to help drive product strategy and enhance product performance through robust metric tracking, actionable insights, and a strong experimentation mindset. What would you do at Khatabook? Partner with product managers, designers, and engineers to inform product decisions with data and ensure metric-driven development across the product lifecycle. Drive product strategy by identifying key product metrics, tracking them rigorously, and providing insights to improve user engagement, retention, and feature adoption. Help improve data instrumentation, event tracking, and data visibility for a better understanding of user journeys and product usage. Collaborate with cross-functional teams to design and evaluate experiments (A/B tests) that validate hypotheses and improve product performance. Build and maintain dashboards, reports, and automated systems to monitor product KPIs and surface actionable insights to product and leadership teams. Work closely with Data Science and Data Engineering teams to ensure robust data pipelines and modelling frameworks are aligned with product goals. Enable senior leadership decision-making by translating product metrics and trends into clear, impactful narratives. Mentor junior analysts and contribute to analytical best practices across the org. What are we looking for? 2-4 Years of experience in Analytics. Strong prior experience (1-2 years) in product analytics is a must. Technical capabilities: Proficient in SQL, Excel & Strong working experience with BI tools (Tableau, Qlikview, Power BI, Cognos, BO, Pentaho etc.) Strong understanding of statistics and experience with statistical analysis, along with experience in designing experiments & A/B frameworks Strong quantitative abilities, distinctive problem-solving and excellent analysis skills Strong organizational, communication, presentation and project management skills Background in statistical modelling and experience with statistical/scripting tools such as R, Python, Spark, SAS or SPSS is a plus
Job Description Key Account Manager (KAM) / Sr KAM Role: Key Account Manager (KAM) Level: Manager / L1 Job Location: Reporting to: ASM Experience: 4 to 8 years Job Specification / Description: In this role, the Key Account Manager (KAM) will drive the business from an assigned set of channel partners in the specified territory. Responsibilities: On-ground understanding of the markets of the assigned territory. Establish productive, professional relationships with key partner resources and partner owners in assigned accounts. ¢ Support partners in driving new business and renewal business, aligning with performance objectives. ¢ Meet assigned targets for profitable sales volume from partner accounts. ¢ Onboard new partners and ensure active business contribution. ¢ Lead joint partner planning processes to develop mutual performance. ¢ Assess, clarify, and validate partner needs on an ongoing basis. ¢ Sell through partner organizations to end users in coordination with partner sales resources. ¢ Manage potential channel conflicts by fostering communication internally and externally. ¢ Coordinate involvement of company and partner personnel. ¢ Drive adoption of company programs among assigned partners. ¢ Develop product and brand expertise, and train partner teams. ¢ Prior experience in IT or B2B software products will be an advantage. Skill Sets: ¢ Good communication (local language) and negotiation skills. ¢ Go-getter attitude. ¢ Accountable and responsible. ¢ Strong sense of urgency and ownership. ¢ Comfortable working in a fast-paced start-up environment. Qualifications: Graduate / Post-Graduate / MBA About Khatabook: Biz Analyst by Khatabook offers data-led business solutions to enable meaningful business decisions for the MSME sector. Founded in 2016, the app syncs securely with Tally ERP 9 & Tally Prime, allowing users to access business data anytime, anywhere. Used by manufacturers, traders, wholesalers, retailers, and distributors, it is available on both iOS and Android. With 100+ employees and 2000+ channel partners, Biz Analyst serves over 1,00,000 businesses across India, UAE, Africa, and Singapore. Know more: https://bizanalyst.in/ Khatabook empowers Indias 60M MSMEs that control 90% of the $1 Trillion retail market. Our digital products improve efficiency, transparency, and trust, making us one of Indias fastest-growing fintech companies. Why Work With Us: People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. Weve built an ecosystem that hires exceptional talent that dreams, collaborates, experiments, and innovates. We empower MSMEs by simplifying business through technology, insights, and digital tools. Our Goals: ¢ Build a complete business management platform. ¢ Provide the power of technology to underserved segments. ¢ Help businesses grow with insights and digital reports. ¢ Offer financial services tailored for the MSME sector.
Job Description Key Account Manager (KAM) / Sr KAM Role: Key Account Manager (KAM) Level: Manager / L1 Job Location: Reporting to: ASM Experience: 4 to 8 years Job Specification / Description: In this role, the Key Account Manager (KAM) will drive the business from an assigned set of channel partners in the specified territory. Responsibilities: On-ground understanding of the markets of the assigned territory. Establish productive, professional relationships with key partner resources and partner owners in assigned accounts. ¢ Support partners in driving new business and renewal business, aligning with performance objectives. ¢ Meet assigned targets for profitable sales volume from partner accounts. ¢ Onboard new partners and ensure active business contribution. ¢ Lead joint partner planning processes to develop mutual performance. ¢ Assess, clarify, and validate partner needs on an ongoing basis. ¢ Sell through partner organizations to end users in coordination with partner sales resources. ¢ Manage potential channel conflicts by fostering communication internally and externally. ¢ Coordinate involvement of company and partner personnel. ¢ Drive adoption of company programs among assigned partners. ¢ Develop product and brand expertise, and train partner teams. ¢ Prior experience in IT or B2B software products will be an advantage. Skill Sets: ¢ Good communication (local language) and negotiation skills. ¢ Go-getter attitude. ¢ Accountable and responsible. ¢ Strong sense of urgency and ownership. ¢ Comfortable working in a fast-paced start-up environment. Qualifications: Graduate / Post-Graduate / MBA About Khatabook: Biz Analyst by Khatabook offers data-led business solutions to enable meaningful business decisions for the MSME sector. Founded in 2016, the app syncs securely with Tally ERP 9 & Tally Prime, allowing users to access business data anytime, anywhere. Used by manufacturers, traders, wholesalers, retailers, and distributors, it is available on both iOS and Android. With 100+ employees and 2000+ channel partners, Biz Analyst serves over 1,00,000 businesses across India, UAE, Africa, and Singapore. Know more: https://bizanalyst.in/ Khatabook empowers Indias 60M MSMEs that control 90% of the $1 Trillion retail market. Our digital products improve efficiency, transparency, and trust, making us one of Indias fastest-growing fintech companies. Why Work With Us: People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. Weve built an ecosystem that hires exceptional talent that dreams, collaborates, experiments, and innovates. We empower MSMEs by simplifying business through technology, insights, and digital tools. Our Goals: ¢ Build a complete business management platform. ¢ Provide the power of technology to underserved segments. ¢ Help businesses grow with insights and digital reports. ¢ Offer financial services tailored for the MSME sector.