Key Accounts Manager

Role Title Manager Key Accounts Management

Role Purpose

Key Accounts role is responsible for managing and nurturing strategic relationships with the

company's most important clients to drive long-term growth, profitability, and customer satisfaction.

This role serves as the primary point of contact for key clients, ensuring their needs are met with

tailored solutions while aligning accounting strategies with broader business objectives. The Key

Accounts manager is tasked with deepening client partnerships, identifying new business

opportunities within existing accounts, and working cross-functionally to deliver exceptional service

and value, thereby maximizing revenue retention and expansion.

Key

Accountability

Area

• Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key customers.

• Serve as the main point of contact, ensuring high levels of customer satisfaction and loyalty.

• Account Growth and Retention

• Identify opportunities to grow revenue within key accounts through upselling, cross-selling,

and renewals.

• Develop customized account plans and strategies to meet clients evolving needs.

• Strategic Planning and Execution

• Create and implement strategic account plans aligned with overall business goals.

• Monitor account performance against targets and KPIs, and adjust strategies accordingly.

• Cross-Functional Collaboration

• Work closely with internal teams (sales, marketing, operations, product, finance) to ensure

seamless service delivery.

• Communicate client feedback and market insights to inform business development and

product improvement.

• Contract Negotiation and Compliance

• Lead contract negotiations with key accounts, ensuring mutually beneficial agreements.

• Ensure adherence to contractual obligations and manage risk appropriately.

• Market Intelligence and Reporting

• Stay informed about market trends, competitor activities, and client developments.

• Provide regular reporting on account status, risks, opportunities, and forecasts to leadership.

Interested candidate can share their profile on nishigandha.jaunjal@allcargosupplychain.com