Job Title: SOC Manager Location: Mumbai Experience: 5+ for L2 role, 8+ SOC Manager role Industry: Cybersecurity / Managed Security Service Provider (MSSP) Job Summary We are seeking a highly skilled and experienced SOC Manager to lead our Security Operations Center. The ideal candidate must have hands-on experience working in or managing operations for a Managed Security Services Provider (MSSP). You will be responsible for overseeing day-to-day SOC operations, leading a team of analysts, and ensuring proactive monitoring, detection, and response to security threats across client environments. Key Responsibilities Lead and manage 24x7 SOC operations, including Tier 1, Tier 2, and Tier 3 analysts. Develop and implement SOC processes, playbooks, and incident response procedures. Oversee threat intelligence, detection engineering, and use case development. Ensure SLAs and KPIs are met across all MSSP service deliveries. Collaborate with client stakeholders to communicate threat landscape, incidents, and security posture. Act as an escalation point during critical incidents and ensure proper incident lifecycle management. Evaluate and optimize SIEM, SOAR, and threat detection platforms. Conduct regular risk assessments, gap analysis, and SOC maturity evaluations. Mentor and upskill SOC team members to maintain high performance. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Security, or related field. Mandatory experience in an MSSP environment handling multiple client environments. Strong understanding of security operations, SIEM, SOAR, IDS/IPS, endpoint protection, firewalls, and threat intel platforms. Proficient in incident detection, analysis, containment, eradication, and recovery. Hands-on experience with tools like Splunk, QRadar, ArcSight, IBM Resilient, CrowdStrike, etc. In-depth knowledge of MITRE ATT&CK, NIST, ISO 27001, and other security frameworks. Excellent leadership, communication, and stakeholder management skills. Relevant certifications preferred: CISSP, CISM, CEH, GCIA, GCIH, or SOC-related certifications. Nice to Have Experience in managing global SOCs or distributed teams. Exposure to compliance requirements such as GDPR, PCI-DSS, HIPAA, etc. Knowledge of scripting (Python, Bash) or automation tools to improve SOC efficiency. Skills: firewalls,stakeholder management,mssp operations,endpoint protection,threat intelligence,soc leadership,soc,platforms,communication,management,soar,ids/ips,splunk,cybersecurity,leadership,iso 27001,ibm resilient,mitre att&ck,operations,nist,bash,crowdstrike,python,incident detection,security,skills,arcsight,security operations,qradar,siem

Job Title: Power BI Developer Location: Pune - Onsite Experience Required: 7 - 9 years Relevant Experience: 3 - 5 years Job Summary We are seeking a skilled Power BI Developer with hands-on experience in building dashboards, data models, and reporting solutions. The ideal candidate will have a strong background in SQL, data transformation, and Microsoft’s BI stack. You will be responsible for converting raw data into actionable insights through interactive and user-friendly dashboards and reports. Key Responsibilities Understand business requirements and translate them into Power BI dashboards and reports. Design and build data models and semantic layers. Extract, transform, and load (ETL) data from various sources using Power BI, M query, and SQL. Develop DAX measures and calculated columns for analytics. Implement Row-Level Security (RLS) in reports. Publish and schedule Power BI reports on both Power BI Service and On-premise environments. Manage report access and configure Power BI Data Gateway. Work closely with BI analysts, data engineers, and application developers to integrate reporting into business processes. Stay current with Power BI features and best practices. Required Skills Total Exp: 7-9 Years Relevant Exp:3-5 Years Hands-on experience in Power BI, SQL, and SSIS (Integration) Good to Have: Experience with Azure Data Services such as ADF and Synapse Skills And Experience 3+ years experience in Power BI reports and dashboards development 3+ years of experience in BI, data warehousing, data profiling, and data integration. Excellent experience in writing SQL and working with RDBMS Well versed in SSIS and ETL tools Excellent experience in MSFT BI Stack and SSAS Tabular modeling Excellent experience in DAX and M query scripts Exposure to working with variety of data sources including NoSQL and files (json, csv, etc.) on the cloud and on-prem settings Good understanding about Power BI deployment options and the license types Experience on Azure data services like ADF and Synapse is a plus Skills: data modeling,power bi,ssis,azure,sql,dax,integration,models,data services,etl,rdbms,dashboards,data warehousing,m query,azure data services,ssas tabular modeling,data integration,data Show more Show less

Job Title : Sr. Full-Stack Developer Department : Professional Services Location : Pune Employment Type : Full - Time Experience Required : 7-12 years Job Summary We are seeking a skilled Full-Stack Developer to support the development, enhancement, and maintenance of the Al-Nadeeb Customs Clearance Application . This role involves hands-on coding, bug fixing, patch releases, and supporting enterprise application performance and continuity. Key Responsibilities Development & Programming Develop scalable, efficient full-stack applications using Angular (v10+) and Enterprise Java (Spring, Hibernate/JPA) Implement RESTful APIs and integration workflows using SOA, JBPM, Spring Integration, or Apache Camel Conduct unit and integration testing before QA handoff Write and maintain clean, well-documented code Support & Maintenance Resolve application issues and bugs within SLA timelines Participate in on-call rotational support for Level 3 (L3) issues Contribute to system patches, enhancements, and release deployments Update technical documentation post-changes Collaboration & Delivery Work with cross-functional teams (architects, developers, business users, vendors) Participate in feasibility analysis for new modules or features Assist and mentor junior developers Deliver assignments on time with quality Key Requirements Technical Skills Mandatory: 3+ years Angular v10+ development 4+ years Enterprise Java experience Spring, Hibernate/JPA Oracle SOA Suite RESTful API development Oracle RDBMS with advanced SQL L3 application support experience Preferred: JBPM or Activiti workflows Spring Integration, Apache Camel Soft Skills Detail-oriented, assertive, quality-driven Excellent communication and teamwork Adaptive to fast-changing environments Capable of remote collaboration with onsite teams Key Interactions Internal: Team Lead, Developers, Architects, Functional Teams External: Customs Business Unit, Implementation Teams, Vendors Additional Information On-call rotational support required May be assigned additional tasks aligned with role scope Skills: apache,teams,oracle rdbms,jbpm,l3 application support,developers,apache camel,angular (v10+),stack,hibernate/jpa,integration,enterprise java,advanced sql,activiti workflows,spring integration,restful api development,angular,enterprise,oracle soa suite,spring,application Show more Show less

Job Title: Full-Stack Developer Department: Professional Services Location: Pune Job Type: Full-Time Experience Level: 5–8 Years Job Summary We are looking for a skilled and experienced Full-Stack Developer to support the development, enhancement, and maintenance of the Al-Nadeeb Customs Clearance Application and related systems. The ideal candidate will have strong proficiency in Angular (v10+), Java (Spring/Hibernate), RESTful APIs, Oracle SOA Suite , and Oracle SQL , along with a solid background in enterprise software development and application support. Key Responsibilities Software Development: Design, develop, and maintain enterprise-grade full-stack applications. Perform object-oriented programming using Java, Spring, and Hibernate. Develop front-end applications using Angular v10+ or higher. Implement RESTful web services and APIs for application integration. Conduct unit and integration testing to ensure code quality. Document all development activities and source code changes. Application Support & Maintenance Fix bugs, resolve incidents, and deploy patches within defined SLAs. Provide Level 3 support for business-critical applications. Support end-to-end application lifecycle management including monitoring and troubleshooting. Collaboration & Teamwork Work closely with architects, business analysts, and QA teams. Coordinate with cross-functional teams including implementation and vendor teams. Mentor and guide junior developers when needed. Project Involvement Participate in project planning, feasibility analysis, and effort estimation. Ensure timely delivery of high-quality deliverables in a dynamic environment. Contribute to continuous improvement initiatives and code reviews. Key Skills And Technologies Mandatory Technical Skills: Angular v10+ (3+ years) Java – Enterprise Edition (4+ years) Spring Framework, Spring Boot Hibernate / JPA RESTful Web Services Oracle SOA Suite Oracle RDBMS with strong SQL skills Application Support / Level 3 support experience Preferred Skills Workflow engines (JBPM, Activiti) Integration tools – Spring Integration, Apache Camel Experience working in Agile and DevOps environments Familiarity with version control tools like Git Qualifications & Experience Bachelor’s Degree in Computer Science, Information Technology, or a related field. 5–8 years of experience in full-stack software development in enterprise environments. Experience in building scalable, maintainable, and efficient software solutions. Willingness to participate in rotational on-call support. Behavioral Competencies Strong analytical and problem-solving skills. Detail-oriented with a focus on quality and precision. Proactive and collaborative team player. Excellent communication and interpersonal skills. Ability to work in a fast-paced, evolving environment. Work Environment Hybrid/Remote collaboration with onsite team (as applicable). Agile-based project delivery with continuous integration and deployment. Skills: enterprise,oracle,level 3 support,oracle sql,application support,angular,oracle soa suite,devops,spring,angular v10+,agile,integration,stack,git,java (spring/hibernate),full stack development,restful apis,application Show more Show less

Job Title: UI Developer Location: Dubai, UAE Department: Technology – Port & Logistics Solutions Work Type: Full-time | Remote Experience Required: 3–7 years Job Purpose We are seeking a UI Developer with strong experience in building responsive, high-performance web applications using HTML, CSS, JavaScript, and ReactJS . The ideal candidate will have relevant business knowledge in the Port Industry and Logistics domain , coupled with a passion for creating user-friendly, interactive digital experiences. The role involves collaborating with back-end developers, designers, and business stakeholders to translate requirements into clean, scalable, and responsive user interfaces that reflect brand identity and deliver an intuitive user journey. Key Responsibilities Design and develop engaging, user-centric interfaces for web applications. Translate UI/UX design wireframes into responsive web layouts using HTML, CSS, and ReactJS. Collaborate with designers, developers, and product managers to define and implement innovative solutions for product direction and visuals. Ensure code quality through optimization, performance tuning, and cross-browser compatibility. Work with back-end developers to integrate APIs and improve overall application functionality. Maintain brand consistency throughout the UI. Develop reusable components and front-end libraries for future use. Conduct regular usability testing and fix UX issues as needed. Stay updated with industry trends, emerging technologies, and best practices. Adhere to Agile/Scrum methodologies and participate in sprint planning and code reviews. Tools & Technologies Used Operating System: Windows 10/11 Programming: HTML, CSS, JavaScript/TypeScript, ReactJS, Node.js, Angular UI/UX Tools: Adobe XD Version Control: Git API Integration: RESTful APIs DevOps: Command Line Tools, CI/CD workflows Design Libraries: Sass, Less, Bootstrap (optional) Education Qualifications & Experience: Bachelor’s Degree in Computer Science, Web Development, Graphic Design, or a related field. Experience 3–7 years of professional experience in UI/UX development. Strong portfolio demonstrating advanced front-end development capabilities. Experience with Agile/Scrum methodology. Experience in logistics or port industry (preferred but not mandatory). Technical Competencies Proficiency in HTML5, CSS3, JavaScript, and ReactJS. Strong understanding of responsive design and mobile-first development. Knowledge of geolocation and mapping APIs. Experience with Git version control and command line tools. Familiarity with Adobe XD or similar tools for prototype creation. Expertise in performance tuning and optimizing UI code. Knowledge of modern UI frameworks like Angular or Vue.js is a plus. Behavioral Competencies Achievement Orientation – Strives for excellence and sets high-performance standards. Adaptability – Embraces change and adjusts to dynamic environments. Analytical Thinking – Able to break down complex problems and find logical solutions. Attention to Detail – Delivers work with a high degree of accuracy. Creativity – Thinks outside the box to solve user experience problems. Customer Service – Understands user needs and delivers intuitive experiences. Decisiveness – Makes timely and sound decisions. Energy & Drive – Displays enthusiasm and commitment to achieving goals. Working Conditions Environment: Office-based (no field or plant operations). Equipment: Standard PC, Windows 10/11 OS, front-end development tools. Skills: reactjs,node.js,developers,angular,git,adobe,less,html,bootstrap,web,javascript,adobe xd,restful apis,design,code,ux,sass,css Show more Show less

Job Title: Senior Software Engineer – Full Stack (Java + React.js) Location: Dubai - Remote Experience: 4+ years Employment Type: Full-time Job Summary We are hiring a Senior Full Stack Software Engineer with expertise in Java (Spring Boot) and React.js to develop scalable web applications. The ideal candidate will have strong backend and frontend skills, experience working in Agile teams, and a solid grasp of modern software development tools and practices. Key Responsibilities Design, develop, and maintain full-stack applications using Java and React.js. Build RESTful APIs and integrate with SQL/NoSQL databases. Develop responsive and dynamic frontend interfaces using React.js. Participate in Agile ceremonies and collaborate with cross-functional teams. Maintain high code quality through code reviews and unit testing. Support CI/CD pipelines and containerized deployments. Required Skills & Experience 4 to 7 years of full-stack development experience. Proficient in Java (8+), J2EE, Spring Boot, and RESTful API development. Strong experience in React.js, JavaScript (ES6+), HTML5, and CSS3. Experience with Redux or Context API for state management. Solid experience with SQL (Oracle/MSSQL) and NoSQL (MongoDB). Familiar with Git, Maven/Gradle, Docker, and CI/CD tools like Jenkins. Exposure to Agile/Scrum methodologies. Preferred Qualifications Bachelor’s or Master’s degree in Computer Science or related field. Oracle Certified Java Professional (preferred). Experience with TypeScript, GraphQL, or cloud platforms (AWS, Azure, GCP) is a plus. Experience mentoring junior developers or leading small teams. Technical Stack Languages: Java, JavaScript (ES6+), TypeScript (preferred) Frontend: React.js, Redux, HTML5, CSS3, Bootstrap, Material UI Backend: Spring Boot, Spring MVC Database: Oracle, MSSQL, MongoDB, PostgreSQL Tools: Git, Jenkins, Docker, Postman, IntelliJ, VS Code Testing: JUnit, Mockito, Cypress/Selenium (optional) Soft Skills Strong analytical and problem-solving skills. Excellent attention to detail and quality. Adaptability, creativity, and team collaboration. Customer-oriented with a proactive mindset. Skills: ci/cd,maven,react.js,nosql,stack,git,html5,skills,spring,docker,java,sql,restful api,aws,agile,gcp,gradle,graphql,spring boot,software,boot,react,css3,agile/scrum,typescript,azure,javascript (es6+) Show more Show less

Job Title: Senior Software Engineer – Quality Assurance Location: Dubai, UAE (Remote) Job Type: Full-Time Experience Required: 8+ Years Job Description We are hiring a Senior Software Engineer – Quality Assurance who will be responsible for developing, executing, and managing test strategies for custom-built applications on the Oracle Fusion PaaS layer. The primary focus will be on ensuring the quality and reliability of Oracle Fusion Financials, and eventually expanding coverage to HCM and Procurement modules. The candidate will also lead QA reporting, automation initiatives, and collaborate with cross-functional teams to deliver high-quality solutions. Roles And Responsibilities Design, develop, and execute detailed test plans and test cases for Oracle Fusion applications. Coordinate with QA and project teams to align testing strategies with business goals and timelines. Lead QA reporting, provide technical mentoring, and ensure adherence to quality standards. Implement and maintain automation testing frameworks to improve testing coverage and speed. Analyze project documentation to plan, estimate, and prioritize testing activities. Validate release outputs and test reports to ensure reliability and defect-free deliveries. Ensure compliance with DP World standards including CMMI and ITIL practices. Track recurring defects and ensure traceability to business requirements. Participate in continuous improvement of testing methodologies and team processes. Communicate effectively with project managers, internal teams, and stakeholders. Key Skills Required 8+ years of experience in QA/testing of ERP and cloud-based applications. Strong expertise in Oracle Fusion modules (Financials, HCM, Procurement). Proficiency in the entire Testing Life Cycle and automation frameworks. Experience with tools such as Microfocus ALM, DevOps Boards / JIRA, and Oracle Application Testing Suite. Sound knowledge of bug tracking and reporting systems. Ability to create and manage effective test strategies and documentation. Familiarity with software quality standards such as CMMI and ITIL. Strong analytical thinking and attention to detail. Excellent communication and leadership skills. Preferred Qualifications & Skills Bachelor’s degree in Computer Science, Engineering, or a related field. Certification in Oracle Cloud Testing, ISTQB, or LoadRunner. Experience with Java, Oracle, PL/SQL for test scripting. Demonstrated ability to guide junior QA engineers and manage team outputs. Prior experience in a large enterprise or multi-module implementation environment. Skills: software,automation,bug tracking and reporting systems,testing,teams,project,itil,leadership,skills,test strategies and documentation,automation frameworks,devops boards / jira,microfocus alm,quality assurance,testing life cycle,cmmi,communication,analytical thinking,reporting,oracle fusion modules (financials, hcm, procurement),oracle,qa/testing of erp and cloud-based applications,oracle application testing suite,fusion

Job Role: Technical lead - HPS Powercard for Cards Project Experience: 5+ years Location: Chennai / Pune (Offshore job) Duration: Long-term Roles & Responsibilites Cards Technical Lead , will design, implement, and oversee card solutions centered around HPS PowerCARD Switch & ATM. Guide both development and integration across issuing, acquiring, switch, and tokenization modules, ensuring peak system performance, compliance, and seamless customer experience. Lead the end-to-end implementation of PowerCARD–Issuer, Acquirer, Switch, ACH, and Tokenisation modules Collaborate with business stakeholders to gather requirements and translate them into scalable technical and integration designs. Architect and execute integrations with international schemes (Visa, MC, AMEX, JCB, CUP), domestic networks, HSMs, fraud engines, and 3rd‑party switch Oversee ISO 8583 messaging flows, EMV transaction processing, and switch routing rules. Manage data flows for clearing, settlement, reconciliation, and tokenization services Ensure robust compliance with EMV standards, PCI DSS, and scheme regulations (VISA, UPI, JPMC, etc.) Lead and mentor multi-functional teams—including developers, testers, and integration specialists. Create and run technical workshops, and support UAT, go-live, and hypercare phases. Drive continuous improvement via BI insights and dashboarding through PowerCARD‑BI tools Deep understanding of ISO 8583, EMV, HSM integration, and message flows. Familiarity with PowerCARD‑Connect APIs and Integrator frameworks Experience handling large-volume, high-availability switch environments. Skilled in JIRA, Confluence, DevOps tools. Skills: powercard,devops tools,cards,integration,hps,confluence,atm,hps powercard,hsm,iso 8583,acquirer,ach,hsm integration,api,emv,pci dss,message flows,switch,implementation,jira,powercard-connect apis,iso 8583

Job Role: Technical lead - HPS Powercard for Cards Project Experience: 5+ years Location: Chennai / Pune (Offshore job) Duration: Long-term Roles & Responsibilites Cards Technical Lead , will design, implement, and oversee card solutions centered around HPS PowerCARD Switch & ATM. Guide both development and integration across issuing, acquiring, switch, and tokenization modules, ensuring peak system performance, compliance, and seamless customer experience. Lead the end-to-end implementation of PowerCARD–Issuer, Acquirer, Switch, ACH, and Tokenisation modules Collaborate with business stakeholders to gather requirements and translate them into scalable technical and integration designs. Architect and execute integrations with international schemes (Visa, MC, AMEX, JCB, CUP), domestic networks, HSMs, fraud engines, and 3rd‑party switch Oversee ISO 8583 messaging flows, EMV transaction processing, and switch routing rules. Manage data flows for clearing, settlement, reconciliation, and tokenization services Ensure robust compliance with EMV standards, PCI DSS, and scheme regulations (VISA, UPI, JPMC, etc.) Lead and mentor multi-functional teams—including developers, testers, and integration specialists. Create and run technical workshops, and support UAT, go-live, and hypercare phases. Drive continuous improvement via BI insights and dashboarding through PowerCARD‑BI tools Deep understanding of ISO 8583, EMV, HSM integration, and message flows. Familiarity with PowerCARD‑Connect APIs and Integrator frameworks Experience handling large-volume, high-availability switch environments. Skilled in JIRA, Confluence, DevOps tools. Skills: powercard,devops tools,cards,integration,hps,confluence,atm,hps powercard,hsm,iso 8583,acquirer,ach,hsm integration,api,emv,pci dss,message flows,switch,implementation,jira,powercard-connect apis,iso 8583

Job Role: Cloud Platform Engineer – Cloud Managed Services Location: Pune (Onsite) Experience: 3+ years Working Mode: Hybrid (3 Days work from office). Job Content Role Objective: The Cloud Platform Engineer will play a crucial role in delivering 24x7 operational support for diverse customer cloud environments. The Cloud Platform Engineer is responsible for ensuring the optimal performance, security, and availability of our customers' cloud environments. This role requires a deep understanding of cloud technologies, strong problem-solving skills, and a commitment to delivering exceptional customer service. The engineer will proactively monitor, troubleshoot, and optimize cloud infrastructure and services, while adhering to best practices and security standards Detailed Roles and Responsibilities: Monitoring & Resolution Proactively monitor customer cloud environments, utilizing tools and automation to detect and respond to incidents. Ensure minimal downtime and service disruptions. Monitor key performance metrics to identify potential issues and bottlenecks Performance Monitoring & Optimization Continuously assess and optimize the performance of customer cloud environments. Identify areas for improvement and implement solutions to enhance efficiency, scalability, and cost-effectiveness. Incident Management Respond to incidents promptly and effectively, following established incident response procedures. Collaborate with team members and stakeholders to resolve issues promptly. Document incident details for continuous improvement. Security Posture Management Implement and maintain security best practices within customer cloud environments, ensuring compliance with security policies and standards. This includes configuring and managing cloud security posture management solutions. Stay up-to-date with security threats and vulnerabilities, and apply appropriate patches and updates. Cloud Infrastructure Management Provision, configure, and manage cloud resources (VMs, storage, networks, PaaS resources) across Page 2 of 3 multiple cloud platforms. Optimize cloud resource utilization to reduce costs and improve performance. Provide technical support for core and non-core cloud services. Automation & Scripting Develop and maintain automation scripts to streamline routine tasks, enhance efficiency, and reduce manual errors. Leverage scripting languages (e.g., Python, PowerShell) to automate complex tasks. Manage and maintain cloud automation solutions (e.g., PowerShell DSC, Terraform, Ansible) to streamline deployments and configuration tasks. Collaboration & Communication Effectively communicate with team members, stakeholders, and customers, providing timely updates and clear explanations of technical concepts. Collaborate with other cloud engineers, technical account managers, and customer success managers to ensure seamless service delivery. Continuous Learning & Development Stay abreast of the latest cloud technologies, trends, and best practices, pursuing certifications and continuous learning opportunities to enhance technical skills and expertise. Participate in training and certifications to enhance skills and knowledge. Contribute to a culture of innovation and continuous improvement. Customer Support Provide technical support to customers, addressing their service requests, questions and resolving issues. Collaborate with customer success teams to ensure customer satisfaction. Document knowledge base articles and FAQs to improve self-service capabilities. Behavioral Skills, Knowledge And Experience Educational Qualifications: Degree in Computer Science or Engineering Azure Administrator Associate certification - mandatory. Relevant cloud certifications (e.g., Azure Solutions Architect Expert) - highly desirable. ITIL Foundation and FinOps Certified Engineer certifications - highly desirable. Skills & Experience: Minimum of 3 years of hands-on experience in managing and supporting cloud environments, preferably with Microsoft Azure. Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services. Experience in working in an environment to manage cloud platform operations at scale aligned with SLAs. Experience with cloud infrastructure components such as virtual machines, networking, storage, and databases. Proficiency with scripting and automation tools (e.g., PowerShell, Python, Bash, Ansible, Terraform). Strong understanding of cloud security best practices and concepts. Knowledge of ITIL framework and best practices. Good verbal and written communication skills for effective engagement with technical and business stakeholders. Strong analytical skills to address technical challenges and develop solutions Behavioral Skills: Strong problem-solving, troubleshooting and analytical skills. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Proactive and self-motivated with a strong work ethic. Customer-oriented with a focus on delivering exceptional service. Adaptable and eager to learn new technologies. Ability to work independently and manage time effectively. Strong attention to detail and commitment to quality. Ability to work under pressure and independently with minimal supervision demonstrating resilience and focus in high-pressure situations, effectively managing tasks with autonomy and minimal guidance. Proficient in diagnosing and resolving complex technical issues, leveraging structured approaches and thinking. Skills: performance optimization,ansible,automation tools,powershell,bash,customer support,incident management,cloud technologies,performance monitoring,cloud,cloud infrastructure management,automation,itil,microsoft azure,python,communication,scripting (python, powershell, bash),itil framework,terraform,cloud security,scripting languages

Job Role: Cloud Solution Architect – Cloud Managed Services Location: Pune (Onsite) Experience: 9-15 years Working Mode: Hybrid (3 Days work from office). Duration: Long-term Job Content Role Objective: The Cloud Solution Architect – Managed Services serves as a fractional CTO for customers, providing tactical and strategic thought leadership, design and optimization recommendations, cloud best practices, and governance advice. They build deep customer relationships, understanding unique business and technology needs to deliver impactful, long-lasting recommendations. The role fosters a proactive environment through reviews, training, and architecture reviews. This role requires extensive experience in enterprise architecture, strategy, and thought leadership, coupled with hands-on technical skills on cloud. Detailed Roles and Responsibilities: Thought Leadership & Strategic Guidance Provide customers with expert guidance on cloud strategy, architecture, and best practices, aligning cloud solutions with business objectives. Design & Optimization Recommendations Analyze customer cloud environments and recommend design improvements and optimizations to enhance performance, scalability, and cost-effectiveness. Cloud Best Practices & Governance Educate customers on cloud best practices, governance frameworks, and industry standards, ensuring secure and compliant cloud deployments. Proactive Reviews & Training Conduct proactive reviews of customer cloud environments, identify potential risks and areas for improvement. Deliver training sessions to customers on cloud technologies, services, and best practices. Architecture Reviews Perform comprehensive architecture reviews, evaluating the design and implementation of customer cloud solutions, ensuring alignment with industry standards and best practices. Customer Affinity & Relationship Building Cultivate strong relationships with customers, acting as a trusted advisor and advocate for their cloud needs. Develop a deep understanding of each customer's business and technological requirements. Hands-on Technical Expertise Provide hands-on technical support, troubleshooting complex issues, and implementing solutions within customer cloud environments. Mentorship & Collaboration Mentor and collaborate with Cloud Architects and Cloud Engineers within the pod, fostering a culture of technical excellence and continuous improvement. Internal KEY INTERACTIONS: Operations Manager Lead Cloud Platform Engineer Cloud Platform Engineering Teams Cloud Solution Architecture Teams Service Management Teams External Customers Vendors and suppliers Hyperscale’s (Microsoft) Support Teams Behavioral Skills, Knowledge And Experience Educational Qualifications: Degree in Computer Science or Engineering Azure Solutions Architect Expert certification - mandatory. Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services. ITIL framework is Must have. Relevant cloud certifications (e.g., Microsoft DevOps Engineer Expert) - highly desirable. ITIL Foundation and FinOps Certified Practitioner certifications - highly desirable Skills & Experience: Extensive experience 9-15 Years(10+ years) in managing and supporting enterprise-level cloud environments across multiple platforms (AWS, Azure, GCP). Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services. Proven track record of successfully leading and delivering cloud strategy, architecture, and implementation projects. Deep understanding of cloud infrastructure components, including networking, storage, compute, security, and databases. Expertise in cloud automation, orchestration, and infrastructure-as-code concepts and tools(Terraform, PowerShell. Strong understanding of ITIL framework and best practices. Excellent communication, presentation, and interpersonal skills. Strong leadership, mentorship, and team-building abilities. Proven ability to lead, inspire, and manage technical teams while driving high performance and collaboration. Strong relationship-building, communication, and problem-solving skills with a customer-centric approach. Good verbal and written communication skills for effective engagement with technical and business stakeholders. Strong analytical skills to address technical challenges and develop solutions Behavioral Skills: Strategic thinker with a strong business acumen. Excellent problem-solving and analytical skills. Proactive, self-motivated, and results-oriented. Customer-focused with a passion for delivering exceptional service. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Adaptable and eager to learn new technologies and approaches. Strong leadership qualities, with the ability to inspire and motivate teams. Skills: infrastructure-as-code,terraform,communication,cloud best practices,customer relationship management,architecture,itil,google cloud platform,cloud automation,azure,cloud architecture,cloud environments,technical communication,cloud environments analysis,itil framework,governance frameworks,cloud strategy,performance optimization,powershell,best practices,cloud,mentorship,ansible