Junior Salesforce Admin

We are seeking a highly motivated Junior Salesforce Admin to join our RevOps team. The Junior Salesforce Admin will play a critical part in managing and optimizing our Salesforce platform, ensuring seamless system performance, and supporting business operations. This role is US working hours.

Responsibilities:

• User & License Management: Oversee all aspects of user administration, including user setup, deactivation, role assignment, profile configuration, permissions, and public group management.
• Security & Access Control: Maintain a comprehensive understanding of Salesforce sharing and security best practices (roles, profiles, permission sets, OWD, and sharing rules) to safeguard data integrity.
• System Administration & Support: Provide day-to-day administrative support, resolve technical issues, act as the first responder to real-time system conflicts, and ensure seamless system performance.
• Configuration & Optimization: Implement and refine Salesforce configurations such as Flows, fields, page layouts, record types, custom settings, reports, and dashboards. Proactively propose enhancements to optimize workflows and improve standard operating procedures.
• Reports & Dashboards: Develop and maintain reports and dashboards to meet evolving business needs, offering valuable insights to stakeholders and driving data-driven decisions.
• Training & Adoption: Deliver training and technical support to end users, promote best practices, and track user adoption to identify opportunities for increased engagement and efficiency.
• Process Management & Feedback: Provide feedback and recommendations on Flows, processes, and standard operating procedures, ensuring alignment with organizational goals and industry best practices.
• Data Hygiene & Integrity: Champion data cleanliness strategies, monitor data quality, perform regular audits, and enforce consistent data standards to ensure accurate reporting and analytics.
• Systems Integration: Assist in integrating Salesforce with external business systems, troubleshoot integration issues, and optimize data flow between platforms.

Requirements:

• Certification: Salesforce Administrator certification (ADM 201) is required.
• Education: Bachelor's/Postgraduate degree or equivalent professional qualification.
• Experience: 1–2 years of Salesforce administration experience, with a strong understanding of Salesforce security models and best practices.
• Technical Skills: Proficiency in Flows, custom settings, dashboards, reports, page layouts, and data migration.
• Analytical Skills: Strong problem-solving capabilities, including the ability to interpret data, identify trends, and recommend solutions.
• Communication & Collaboration: Excellent verbal and written communication skills; comfortable collaborating across teams and providing clear guidance to non-technical stakeholders.
• Adaptability: Ability to thrive in a fast-paced startup environment, manage shifting priorities, and embrace continuous learning.
• Availability: Willingness to work U.S. hours and days to support the Revenue team and stakeholders as needed.
• Integration Experience: Familiarity with integrating Salesforce to third-party tools and troubleshooting associated challenges.

Documentation: Demonstrated ability to document system configurations, processes, and troubleshooting methods thoroughly and accurately.

At Walnut, we are committed to empowering our employees to drive change and make a meaningful impact. If you are passionate about customer success and have a desire to work with a talented team, we would love to hear from you!