Junior IT Engineer

Junior IT Engineer/ Networking

Idox IT Ops Team

Pune, India

About the role

The Idox IT Support Team supports the business by designing, building, administering and maintaining the infrastructure for our hosted and cloud based network infrastructure and customer systems. You will be a core member of this friendly team, supporting day-to-day operations of the environments and associated systems and dealing with requests raised by our customer support teams and alerts from the various security and network monitoring systems.

We are seeking a motivated and enthusiastic Junior IT Engineer to join our IT Operations team in Pune. This entry-level role is ideal for candidates with 2 years of experience who are eager to build a career in IT support and system administration.

Joining our team, you will gain experience in a variety of technologies including Active Directory, Multi cloud services, networking, storage and server environments.

Key responsibilities

• Assist in basic troubleshooting of hardware and software issues.
• Monitor system performance and report anomalies to senior engineers.
• Support routine maintenance tasks such as software updates and backups.
• Document technical issues and resolutions for future reference.
• Collaborate with team members to ensure smooth IT operations.
• Security: Ensure the security of systems and data through regular updates, patches, and security best practices.
• Adhere to Idox Information Security & Management System Policies.
• Provide out of hours support when required.

To be successful, you will need to bring :

• Bachelors degree in Computer Science, Information Technology, or related field.
• 2 years of experience in IT support or system administration.
• Basic understanding of Windows and Linux operating systems.
• Familiarity with networking concepts and troubleshooting tools.
• Strong communication and problem-solving skills.
• Willingness to learn and adapt in a dynamic environment.