Junior Customer Support Engineer

We are looking for a proactive and customer-focused Junior Customer Support Engineer to join our team. The ideal candidate should have basic technical knowledge and strong communication skills to support customers through calls, WhatsApp, email, and remote access tools.

Key Responsibilities

• Respond to customer queries via phone, email, or ticketing system
• Provide basic troubleshooting and product support
• Maintain and update customer support documentation
• Record customer issues and resolutions in Excel/Word
• Coordinate with the technical team to resolve unresolved issues
• Ensure customer satisfaction through timely follow-ups

Required Skills

• Good verbal and written communication skills
• Basic knowledge of Excel & Word is mandatory
• Ability to document issues and prepare reports
• Problem-solving mindset with customer-first attitude
• Ability to learn new software/tools quickly

Qualifications

• Any degree (Freshers are welcome)

Job Type: Full-time

Pay: ₹8,500.00 - ₹10,000.00 per month

Application Question(s):

• Are you a Fresher?
• What is the highest level of education you have completed?
• Are you located in Coimbatore, Tamil Nadu?
• Have you seen the salary mentioned for this job?
• Are you able to attend Interview directly on 19-DEC-2025 (Friday)

Work Location: In person