Junior Customer Delight Executive

We are seeking a highly motivated Customer Delight Executive for a dynamic role focused on ensuring exceptional customer experiences and fostering long-term loyalty. This position acts as the bridge between the company and our customers, aiming to exceed expectations through proactive problem-solving, personalized interactions, and a commitment to creating memorable customer moments.

Responsibilities:

• Act as the first point of contact for customer inquiries, providing prompt and accurate resolutions.
• Assist customers via email, chat, and phone with a focus on empathy and clarity.
• Collaborate with Marketing, Production, and Logistics teams to address customer concerns.
• Collect and document customer feedback to help improve products and services.
• Work with internal teams to resolve queries efficiently and ensure customer satisfaction.
• Maintain a high standard of communication and professionalism in all interactions.

Experience:

• 0-1 years in a customer service or similar role.
• Languages: Hindi & Malayalam (mandatory). Kannada/Telugu is a plus.
• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to multitask and work effectively in a fast-paced environment.

Job Type: Full-time

Pay: Up to ₹200,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Expected Start Date: 01/08/2025