Junior CRM Executive

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Department:

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Role Overview

The Junior CRM Executive will be responsible for welcoming customers at the store, collecting basic customer information, supporting CRM data entry, and assisting with customer follow-ups. This is an entry-level role focused on customer service, coordination, and store support.

Key Responsibilities

1. Customer Greeting & Store Welcome

• Greet customers warmly as they enter the store
• Provide basic assistance and guide them to the relevant section
• Collect customer details

2. CRM Data Entry & Maintenance

• Enter customer details into the CRM sheet/software
• Ensure basic accuracy in phone numbers, name spelling, etc.
• Update daily walk-in and lead sheets

3. Customer Follow-Ups

• Make simple follow-up calls
• Check on pending queries or appointments
• Share customer feedback with the senior CRM team

4. Appointment Support

• Assist in managing customer appointments
• Remind customers of their appointment time if required
• Coordinate with store staff to ensure smooth flow of walk-ins

5. Lead & Walk-In Tracking

• Record leads from store walk-ins
• Ensure no customer is missed during peak hours
• Support senior CRM team in basic lead follow-up

6. Customer Experience Support

• Maintain a polite, friendly, and helpful attitude
• Provide water/assistance to customers if needed
• Ensure the front area and waiting zone remain tidy