Junior Associate, Business Operations

As a Junior Associate in Business Operations, your role will involve handling basic customer conversations during the onboarding process with clear and professional communication. You will be responsible for tracking, reporting, and maintaining records of onboarding progress for each assigned account. Providing visibility on customer onboarding status and expected project closures from onboarded customers will be a key part of your responsibilities. Additionally, you will work closely with internal teams to escalate issues or gather required inputs, complete assigned tasks within defined timelines, and ensure high-quality output. Key Responsibilities: - Handle basic customer conversations during the onboarding process with clear and professional communication. - Track, report, and maintain records of onboarding progress for each assigned account. - Provide visibility on customer onboarding status and project closures expected from onboarded customers. - Work closely with internal teams to escalate issues or gather required inputs. - Complete assigned tasks within defined timelines and ensure high-quality output. Qualifications Required: - Basic communication and conversational skills to interact with customers confidently. - Familiarity with Microsoft Excel / Google Sheets (basic functions such as VLOOKUP, filters, formatting, etc.). - Proactive, fast learner with the ability to quickly understand processes and adapt to changes. - Detail-oriented with strong ownership to ensure timely task completion. - Ability to document and report work done, along with projecting expected closures from onboarded accounts. If you have prior experience in customer onboarding, support, or operations, it would be considered a plus for this role.,