Junior Analyst - Business Operations

As a Junior Analyst - Business Operations in Bangalore, you will be responsible for handling end-to-end merchant-related queries and concerns to ensure merchant satisfaction. Your key roles and responsibilities will include reporting any merchant experience breakage, meeting SLAs on Tickets and Chats as per defined OKRs, forwarding feedback to respective channels, and coordinating with Product managers to resolve or enhance product level asks, issues, or bugs. To excel in this role, you should have the ability to turn negative merchant experiences into positive ones, possess confident and professional communication skills both verbally and in writing, and have prior experience in handling Merchant level communication, social media escalations, Merchant tickets, or chats. You should be able to adapt quickly to varying needs and take full ownership of the tasks that come your way. If you are looking for a dynamic opportunity to work in a fast-paced environment and have a passion for addressing merchant concerns effectively, this role might be the perfect fit for you.,