Key Account Manager / Senior Key Account Manager One97 Communications Limited

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a member of our team, you will be responsible for engaging with Premium merchants, including portfolio tracking, merchant communication, and ensuring the delivery of services in assigned areas for designated merchants. Your main objectives will involve ensuring product penetration and revenue growth, enabling new business lines, and promoting the brand in the marketplace. You will also be tasked with tracking and addressing merchants" grievances promptly, as well as planning and executing day-to-day activities with the team and reviewing deliverables. Your role will also include gathering consistent feedback from the market regarding existing offerings and competitive insights. You will b...

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Junior Analyst - Business Operations Razorpay

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Junior Analyst - Business Operations in Bangalore, you will be responsible for handling end-to-end merchant-related queries and concerns to ensure merchant satisfaction. Your key roles and responsibilities will include reporting any merchant experience breakage, meeting SLAs on Tickets and Chats as per defined OKRs, forwarding feedback to respective channels, and coordinating with Product managers to resolve or enhance product level asks, issues, or bugs. To excel in this role, you should have the ability to turn negative merchant experiences into positive ones, possess confident and professional communication skills both verbally and in writing, and have prior experience in handling Me...

Posted 1 month ago

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