Jr Technical Support Executive.

Opening for Jr Technical Support Executive. !!!

Company Name: - Dusane Infotech India Pvt. Ltd

Company Website:- https://www.dusaneinfotech.com/

Position: - Jr Technical Support Executive

Job type – Full time

Job Location - Thane (West)

Working days - 5 Days working

Experience: 0- 1 year of experience

Education: Any Bachelor Degree, With Basic Network Knowledge AND good English Speaking Knowledge, If Call center knowledge is there then Good.

Additional Skills: -

· Good written and verbal communication skills.

· Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

· Basic understanding of some of the following technologies Networking

Non-negotiable skills: -

Graduate degree, Good Communication Skills & Good English Speaking Knowledge

Responsibilities: -

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Resolve customer’s issues via the telephone, email
• Reproducing issues in-house and responding back in a timely manner.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Focus on an area of technical specialization and attend technical trainings,
• Give the training to Jr. Engineers

Job Role: -

· Inbound and outbound calling good practices & solutions

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Prepare accurate and timely reports

· Resolving escalated customer complaints without the need for team lead intervention

· Ready to work in 24/7 working format

· Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

If you are interested Share your updated resume on given mail id - jidnyasap@diipl.com

Thanks and Regards

Jidnyasa pate

Dusane Infotech (I) Pvt. Ltd

Job Type: Full-time

Pay: ₹15,000.00 - ₹21,000.00 per month

Application Question(s):

• Are you Able to Work in Rotational shift?
• Do you have basic knowledge of Network and Hardware ?
• Are you interested for Voice Process job role ?
• Where Do you Stay ?

Education:

• Bachelor's (Preferred)

Work Location: In person