Jr. Process Analyst

The Junior Process Analyst position involves working on various processes and sub-processes with the goal of achieving daily targets efficiently and accurately. The role includes providing process recommendations to enhance efficiencies and practices. The Process Analyst will collaborate with supervisors, team leaders, managers, onshore stakeholders, and other team members to meet daily targets. Proficiency in MS Office, particularly MS Excel, is essential for this role. Additionally, a strong understanding of basic accounting principles is required. Responsibilities include report transition, timely SOP updation, improving daily processing efficiency and accuracy, and fostering positive working relationships with team members. The ideal candidate should be proactive, enthusiastic, and committed to delivering high performance. Effective communication skills, both written and verbal, are necessary for participating in calls. The role may involve working in fixed or rotational shifts, including day or night hours. Preferred qualifications include a degree in B.Com, MBA, MCOM, or a related field. Postgraduates and graduates from other streams may also be considered. Candidates with 0-4 years of experience in international voice processes are preferred. Other key qualifications include decision-making and analytical skills, openness to feedback and learning opportunities, flexibility to work in any shift as per business requirements, and a willingness to commit to an 18-month service agreement. Strong communication skills are crucial for this role.,