Jr. Customer Service Executive

At LILO, we’re redefining how customers experience the freshness of seafood. With our easy-to-use app and dedicated support, we ensure that every order reaches our customers fresh, fast, and flawless. As part of our growing team, you’ll be the friendly voice and helping hand behind every great LILO experience.

Role Overview:

We’re looking for a Customer Support Agent who will handle customer queries, resolve issues efficiently, and ensure a smooth and satisfying customer experience across all communication channels — including chat, WhatsApp, calls, and email.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via WhatsApp, chat, and phone.
• Assist customers with order placement, delivery tracking, and product-related queries.
• Handle customer complaints with empathy and efficiency, ensuring timely resolutions.
• Coordinate with internal teams (delivery, operations, etc.) to resolve issues quickly.
• Maintain accurate records of customer interactions and feedback.
• Ensure a high level of customer satisfaction and contribute to improving LILO’s service quality.

Skills & Qualifications:

• Excellent communication skills in Malayalam (spoken and written).
• Strong problem-solving ability and a customer-first attitude.
• Ability to multitask and stay calm under pressure.
• Prior experience in customer support, food delivery, or e-commerce is an advantage.
• Basic computer literacy.

What We Offer:

• Competitive salary and performance-based incentives.
• Friendly and supportive work environment.
• Opportunities for growth within the company.
• Be part of a brand that’s making waves in Kerala’s seafood industry

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person