Jr. Customer Service Executive

• A Customer Service Executive performs order processing and fulfilment tasks, and analyses customers’ needs and information to improve customer relationships and experiences.
• Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and responding to customers’ requests and queries promptly.
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• The job environment is customer centric and service oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction.
• Roles And Responsibilities
• Address customers' requests and queries
• Analyse customer information and needs to improve customer relationships and experience

• Execute order processing and order fulfilment tasks

• Gather customer feedback from multiple sources including surveys

• Identify risks associated with different approaches of business process change

• Implement business process improvement solutions to achieve effectiveness in customer service operations

• Maintain the client contact database to ensure it is up-to-date

• Provide feedback and suggestions on how to improve processes

• Record customers' requests and follow-up actions into database system

• Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
• Tamil candidates only

Job Type: Permanent

Pay: ₹9,454.88 - ₹32,310.83 per month

Benefits:

• Food provided

Work Location: In person