Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Client Data Analyst within our KYC/AML team, you will be responsible for understanding and implementing KYC standards, guidelines, policies, and procedures. You will handle and maintain confidential client documentation, collect and verify confidential client data, and review client data/processes to meet firm-wide quality standards. This role provides an opportunity to engage with the Middle office and be part of KYC/AML interactions, offering a challenging and rewarding environment for growth and development. Job Responsibilities Understand and implement of KYC standards, guidelines, policies, and procedures. Handle and maintain confidential client documentation. Understand the firm s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD) Review of client data/processes to meet firm wide quality standards Interpret alerts and communicating to management when applicable Engage with Middle office and be part of KYC/AML interactions to complete the case as per the timeline. Required qualifications, capabilities and skills Bachelor s Degree or Graduate Degree. Knowledge of KYC is essential with at least 5 years experience (Audit, Control, Risk, AML, and Research may also be areas of experience) Strong research, analytical and comprehension skills, with ability to analyze large amounts of data Client focused with great customer engagement skills Experience in adhering to controls and compliance standards Self-starter with high levels of commitment & motivation to work with data, fix issues and achieve success in a team environment

Join our team to support key OTC derivatives services, enhancing client investment strategies. Youll play a crucial role in ensuring synchronization between client records and broker data. Be part of a dynamic environment that values precision and proactive problem-solving. Job Summary: As a CFD Admin Specialist within the Third Party Derivatives team, you ensure synchronization of client records with broker data. You will investigate reconciliation breaks and exceptions, acting as a primary control check. Your role involves liaising with brokers and clients for timely resolution. Job Responsibilities: Perform reconciliation between Broker/Counterparty and Client. Investigate reconciliation breaks thoroughly. Liaise with clients and brokers for resolution. Attend client calls with the onshore team. Collaborate with internal teams for resolution. Provide MIS reporting on break status. Deliver weekly KPI information to management. Ensure team meets deadlines per internal SLAs. Communicate proactively with stakeholders. Report errors comprehensively and close gaps. Conduct root cause analysis of regular breaks. Required Qualifications, Capabilities, and Skills: Demonstrate experience in reconciliation. Possess basic accounting knowledge. Communicate effectively and influence stakeholders. Excel in PC skills, especially Excel. Understand derivatives and fund accounting processes. Approach problem-solving proactively. Manage time and prioritize tasks efficiently. Preferred Qualifications, Capabilities, and Skills: Knowledge of custody and settlement processes. Self-motivated, innovative, and analytical. Flexible with hours and task allocation. Understand risk and controls thoroughly. Engage in proactive problem-solving. Take ownership of issues and follow through. Demonstrate methodical and analytical thinking.

We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and community banking technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience

Are you ready to make an impact in the financial services industryAt JPMorgan Chase, we are seeking dynamic individuals to join our team, where youll play a crucial role in ensuring the accuracy and quality of NAV activities and regulatory reports. Be part of a team that values innovation and excellence. Job Summary: As a Fund Accountant within the Financial Services Team, you will oversee NAV impacting activities and regulatory reports. You will manage complex processes like Manual Amortization and Inflation accounting for Complex Bonds. Your role includes maintaining GAAP-standard accounting through shadow bookkeeping. Job Responsibilities: Review daily activities per SOPs and client deadlines. Plan audits and resources for peak cycles. Resolve team queries and guide junior members. Analyze client records and escalate issues. Identify and correct accounting misstatements. Liaise with partner sites for external deliveries. Improve processes and recommend changes. Ensure risk and control checks are followed. Manage team objectives and performance reviews. Collaborate with local and global management. Provide timely updates and MIS. Required Qualifications, Capabilities, and Skills: Demonstrate strong management skills. Pay attention to detail in document reviews. Understand US Regulations, Mutual Funds, and NAV. Work under pressure and meet tight deadlines. Implement change and manage initiatives. Be risk, control, and procedure oriented. Communicate effectively in writing and verbally. Preferred Qualifications, Capabilities, and Skills: Possess product knowledge, especially fixed income assets. Understand Regulatory/GAAP requirements. Experience in automation tools. Analytical and prioritization skills. Capable of making judgments. Build key internal relationships. Manage multiple client and audit deliverables.

Step into the role of Implementation Specialist within our Client Operations team and become the driving force behind seamless Treasury Service product modifications and deletions across diverse account types and regions. As the beacon of transparency for our clients, you will expertly manage their requests, ensuring clear communication with Sales, Service, and Implementation Support teams. As an Implementation Specialist within our Client Operations team, you will manage Client Requests for Treasury Service product modifications and deletions for various account types across different regions. You will be the point of transparency for the Client, who will continue to communicate requests to Sales, Service and/or Implementation Support. As part of your role, you will document the request in Deal Manager and if there are any clarification/requirements needed, you will convey this to Service or Sales who will work with the client to complete such requisite for the request to be implemented." Job Responsibilities: Serve as the central point of contact and escalation for in-country Implementation Support team members. Receive treasury service maintenance and account closing requests via Deal Manager or mailbox from client service, necessitating the initiation of a Deal Manager request. Ensure the delivery of maintenance activities is completed within established service level agreements. Reach out to Product Manager/Service to determine the risk rating and procedures for requests not listed on the Risk Matrix. Oversee inspections and audits of completed implementations. Check to ensure rush requests are processed with urgency, assign requests for clients identified on the Sensitive Client list to seasoned associates, and modify special processing requirements as indicated. Additionally, ensure "Unable to Offshore" client requests are appropriately assigned. Required qualifications, capabilities, and skills: Bachelor s degree. Excellent problem-solving skills in order to identify, understand and address operational and technical issues. Good problem-solving skills and can articulate clear and workable solutions Ability to be flexible, follow tight deadlines, organize, and prioritize work Builds/promotes a client/customer centered organization. Promotes partnership; encourages collaboration, information sharing and discussion to break down silos Preferred qualifications, capabilities, and skills Proactive in displaying these skills and developing solutions. Being proactive, and the ability to work in a high-pressure environment with time-critical deliveries Escalates issues and concerns in a timely manner with management.

Join our dynamic team to elevate your service design career. As a Service Design Senior Associate within the Auto Lending team, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. You will identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Join us in shaping the future of employee and customer experiences. Job responsibilities Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity. Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services. Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation. Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey. Assist in the creation of experience maps and service prototypes that illustrate customer journeys. Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry. Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base. Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users needs. Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines. Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions. Preferred qualifications, capabilities, and skills Examples of portfolio/work samples to be presented

Elevate your career and decode complex data patterns and craft influential dashboards. Engage with a visionary team, translating intricate stakeholder needs into transformative insights. As a Data Operations Senior Associate within our dynamic team, you will be responsible for conducting independent analysis to identify patterns that lead to innovative questions and solutions. Your role will involve data collection, ensuring data integrity, utilizing data effectively, defining requirements, and performing comprehensive analysis. Leveraging your technical expertise and problem-solving methodologies, you will work across multiple applications of moderate scope. Your advanced technical skills will be utilized in supporting the design and development of metrics reporting and dashboards, enabling Operations Management to achieve their strategic objectives and ensure compliance with all controls, policies, and procedures. Job responsibilities Contributes to the delivery of information, insights, and solutions that inform business strategies and decisions by making recommendations for managing more complex situations Evaluates information and processes for analysis and reporting purposes Validates hypotheses, mitigates risks, and optimizes solutions Contributes significantly to the development of predictive models and data insights Sources and structures datasets to build graphical visualizations and programing decision-support dashboards, utilizing Intelligence Automation to help with operational efficiency, risk mitigation, and process optimization where strategic solutions are not feasible Collaborates on functional requirements from stakeholders and translates into technical and data requirements Required qualifications, capabilities, and skills 5+ years of experience delivering data-driven problem solving or equivalent experience Proven ability to gather and analyze complex data and develop accurate conclusions with sufficient business comprehension to understand risk implications Experience working on the development of predictive models and data insights Intermediate Microsoft Office suite experience Working knowledge of Tableau. Preferred qualifications, capabilities, and skills Bachelor s degree Knowledge of query writing and execution using data analysis tools Certification in Data Technology, Agile or other project management applications

Job summary: Our Firmwide Risk Function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment. Chase Consumer & Community Banking serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others. Join our Model Insights Team , a Center of Excellence within Consumer & Community Banking (CCB) Risk Modeling, committed to tracking of comprehensive health of machine learning models. We are responsible for sanity of model inputs and score performance tracking for CCB risk decision models. Team collaborates with model developers to identify and recommend potential opportunities for model calibration. We are constantly seeking for opportunities to enhance model performance tracking framework, with aim of providing feedback loop to risk strategies. We are seeking candidates who possess extensive knowledge of data science techniques, appreciation for data combined with of domain expertise, and a keen eye for detail and logic. It s an opportunity to make an impact to model performance monitoring and governance practices for CCB risk models. Job responsibilities: Drive synergy in model performance tracking across different sub-lines of business. Enhance model performance framework to holistically capture model health, providing actionable insights to model users. Collaborate with model developers to identify potential opportunities for model calibration and conduct preliminary Root Cause Analysis in case of model performance decay. Design and build robust framework to monitor quality of model inputs. Explore opportunities to drive efficiency in model inputs and performance tracking through use of Large Language Model (LLM). Partner with teams across, Risk, Technology, Data Governance, and Control to support effective model performance management and insights. Deliver regular updates on model health to senior leadership of risk organization and the first line of defense. Required qualifications, capabilities, and skills Advanced degree in Mathematics, Statistics, Computer Science, Operations Research, Econometrics, Physics, or a related quantitative field. Minimum of 3 years of experience in developing and managing predictive risk models in financial industry. Proficiency in programming languages such as Python, PySpark, and SQL, along with familiarity with cloud services like AWS SageMaker and Amazon EMR. Deep understanding of advanced machine learning algorithms (e.g. Decision Trees, Random Forest, XGBoost, Neural Networks, Clustering etc) Strong conceptual understanding of performance metrics used to monitor health of machine learning models. Fundamental understanding of the consumer lending business and risk management practices. Experience of working with large datasets with strong ability to analyze, interpret, and derive insights from data. Advanced problem-solving and analytical skills, with a keen attention to detail. Excellent communication skills, with the ability to convey complex information clearly and effectively to senior management. Preferred qualifications, capabilities, and skills Experience of data wrangling and model building on a distributed Spark computation environment (with stability, scalability and efficiency). Proven expertise in designing, building, and deploying production-quality machine learning models. Ability to effectively collaborate with multiple stakeholders on projects of strategic importance, ensuring alignment and successful outcomes. Basic level of proficiency in Tableau

You belong to the top echelon of talent in your field. At one of the worlds most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Chief Technology Office , you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses Considers upstream/downstream data and systems or technical implications Be accountable for making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification in Infra engineering concepts and 3+ years of applied experience. Hands on experience in Linux,UNIX and Windows, application/middleware support knowledge. Experience with Automation and Configuration tools like Ansible/Puppet/Chef . Experience with scripting & programming languages like Python/Java. Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation. Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace/AppDynamics, Splunk. Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices. Preferred qualifications, capabilities, and skills Understanding of concepts and principles behind DevOps and SRE. Familiar with cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred

We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Lead Software Engineer at JPMorgan Chase within the Connected Commerce Core Engineering team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives. Job responsibilities Implement creative software solutions, utilizing a forward-thinking approach to problem-solving and technical troubleshooting. Develop secure, high-quality production code, while also reviewing and debugging code authored by others. Identify opportunities for automation to enhance operational stability and efficiency of software applications and systems. Contribute to software engineering communities of practice, fostering exploration of new technologies. Develop solutions, reusable patterns, and documentation to address recurring challenges. Collaborate with engineering teams to identify and mitigate technical issues, offering strategies for improvement. Participate in technology training sessions and knowledge transfer activities. Assist teams in understanding the PTX process, guide the development of non-functional requirements, and conduct thorough reviews of HLDD. Promote a team culture of diversity, equity, inclusion, and respect. Required Qualifications, Capabilities, and Skills: Extensive hands-on experience in system design, application development, testing, and ensuring operational stability. Proficiency in Java/J2EE, including a deep understanding of language fundamentals, core APIs, web services, and design patterns. Experience implementing Microservices using Spring Boot and Event-Driven architecture, as well as enterprise systems using DDD and CQRS patterns. Experience in design and development using the AWS services like ECS, EKS, Aurora Database, SQS, SNS, Event bridge Etc. Ability to design and guide development of critical applications with massive scale using Event driven, asynchronous technologies like Kafka, SQS etc. Good understanding of database technologies and processes like performance turning, backup, recovery etc. Ability to plan, design, test, debug, and deploy software solutions, prioritizing infrastructure and operational efficiencies. Collaborative partnership with product architect teams to design infrastructure within the Atlas AWS Cloud. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security. Strong analytical, communication, organizational, and problem-solving skills, coupled with a diligent work ethic. Preferred Qualifications, Capabilities, and Skills: Advanced knowledge of architecture and design principles across systems. Extensive experience in designing and developing Microservices using Java and Spring Boot. Thorough understanding of the Atlas cloud, with hands-on experience in working with Atlas AWS Cloud. Familiarity with Terraform and troubleshooting capabilities related to Terraform in the Atlas Cloud environment. Minimum AWS Associate level certification. Ability to multitask and swiftly transition between different types of issues. Passion for learning new technologies and driving innovative solutions. .Net experience is considered an advantage.

The KYC Audit & Exam team is part of the wider Client Operations team, with a particular focus on regulatory, external and internal audit and exams relating to AML/KYC activities across the EMEA region. As an Audit & Exams Vice President in the Client Operations team, you will lead exams in relation to KYC, AML and Regulatory risk. You will partner closely with key Business and Operations teams, Compliance, Internal Audit, External Regulators, and Senior Management to proactively mitigate risk. In this role, you will leverage your strong stakeholder management experience and ability to influence at senior levels. Your deep understanding of the Regulatory and Audit environment in Financial Services will be key to your success. Job responsibilities: Lead engagements across a range of specialist areas including AML/KYC, Regulatory engagements, Internal audits and Issue management. Develop oversight, mitigation and escalation of all risk (operational, reputational, financial, regulatory etc.) that may impact on EMEA Client Onboarding. Assist in developing an appropriate risk culture across the Client Onboarding team and key partners. Assist in issue management through proactive management of Action Plans including analysis of solutions, plan proposal, oversight of plan tasks, validation, manage chain of approvals and closure. Maintain strong working relationships with key business stakeholders, Compliance, Control Management, Business Management, Product & Platform and Technology on fulfilling responsibilities of the risk team in EMEA. Required qualifications, capabilities and skills: A Bachelors degree or equivalent experience is required, along with experience in the financial services industry, demonstrating knowledge of AML/KYC and Economic Sanctions. Candidates should be enthusiastic, self-motivated, effective under pressure, and possess a strong sense of ownership and accountability, with excellent communication skills to present complex issues to key stakeholders. Proficiency in MS Excel (pivot tables, v-lookups, etc.), PowerPoint, Word, and Visio is essential, with knowledge of Alteryx, and fluency in English. Preferred qualifications, capabilities and skills: A background in controls, audit, operational risk, legal, or compliance is preferred, with a proven track record of consistent delivery in a fast-paced environment and strong analytical and organizational skills.

Challenge yourself by solving exciting business challenges across lines of business by automating processes using emerging technologies Job Summary: Leverage your expertise in product development and optimization by conducting thorough analysis, evaluating key metrics and collaborating with teams across one of the worlds most innovative financial organizations. As an Analytics Solutions Senior Associate in Finance Decision Optimization (FDO) team, you will be responsible for designing, developing, and implementing automated solutions to enhance financial processes, improve efficiency and drive data-driven decision-making. You will work across Consumer & Community Banking (CCB) with SMEs, technology teams and supporting Products to automate processes, systematize data and visualize results. Adopting a holistic approach by utilizing modern technologies, you will develop best-in-class solutions that are comprehensive and seamlessly integrated. Job Responsibilities Partner effectively with Finance and Risk teams to gather detailed requirements and propose tailored analytical solutions Collaborate with Technology and Data Analytics teams to automate data sourcing, enhance solutions and follow best practices in development Coordinate with cross-functional teams to ensure successful implementation, support appropriate documentation and adoption of automated solutions Present your observations, results and recommendations clearly and concisely to all stakeholders and in a timely manner Consider and plan for upstream and downstream implications of the new solution on the overall product experience Detect and resolve issues related to processes & automated solutions through analysis, collaboration with stakeholders and testing Monitor and evaluate the performance of automated solutions, making enhancements and adjustments as necessary Required qualifications, capabilities and skills Bachelors/Master s degree in engineering and/or finance 7+ years of relevant experience in an finance/banking domain Experience in cloud native solutions like Databricks, AWS suite, etc. Proficiency in programming languages like Python or Java Strong analytical, critical thinking and problem-solving skills with ability to analyze large datasets and present conclusions concisely Capable of working in a dynamic environment and managing multiple projects with tight timelines Preferred qualifications, capabilities and skills Experience with the entire Software Development Life Cycle (SDLC) including planning, analysis, development and testing of new applications and enhancements to existing application Understanding of CI/CD Pipelines in a globally distributed environment using Git, Bit-Bucket, Jenkins, etc.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate Technology , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills Formal training or certification in Technology Support concepts and 2+ years of applied experience. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficiency in SQL and handling large datasets. Comfort with Unix/Linux environments. Strong analytical and problem-solving skills. Basic scripting skills (Python, Shell scripting, etc.). Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Proficiency in general-purpose programming languages or automation scripting. Advantageous to have business domain knowledge in Risk Management, Finance, or Compliance, and experience with Data Analytics/Visualization tools. Beneficial to have knowledge and experience in big data architecture, cloud computing platforms, and DevOps CI/CD toolsets. Familiarity with AI/ML technologies is considered a plus.

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President within the Design and Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of north star representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Preferred qualifications, capabilities, and skills Examples of recent work/portfolio for it to be presented

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorgan Chase within the Consumer & Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. Job responsibilities Represents a product family of technical governance bodies Provides feedback and proposes improvements to architecture governance practices Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence product design, application functionality, and technical operations and processes Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on product solution architecture concepts and 5+ years applied experience Proven experience in product solution architecture, with a focus on designing and implementing scalable and innovative solutions that meet business needs. Engineering experience with major projects, including .Net/Java, AWS, Database, Security, large-scale projects, big systems, trade hours, application development, and communications. Hands-on experience in delivering system design, application development, testing, and operational stability. Advanced proficiency in one or more programming languages, applications, and architecture. In-depth knowledge of software architecture, applications, and technical processes, with expertise in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.). Ability to independently tackle design and functionality challenges with minimal oversight. Practical experience with cloud-native technologies. Capability to evaluate current and emerging technologies to recommend optimal solutions for future state architecture. Strong ability to translate business requirements into technical specifications and solutions, ensuring alignment with strategic objectives. Experience as an application developer or architect, with a focus on product solution architecture.

Join our ACES Operations team to make a difference in customer satisfaction at JPMorgan Chase. Youll play a vital role in resolving ATM-related claims, ensuring accuracy and efficiency. Be part of a dynamic team that values innovation and customer service excellence. Job Summary: As an ATM Claims Specialist within the ACES Operations team, you will enhance customer experience by resolving ATM-related claims. You will manage exceptions, discrepancies, and fraud mitigation for ATM transactions. Your role involves ensuring accuracy and timely resolution of customer issues. Job Responsibilities: Ensure understanding of Standard Operating Procedures. Analyze cases and apply resolution methods per SOP guidelines. Manage case inventory and aging as per guidelines. Refer complex issues to Subject Matter Experts. Enhance customer experience by improving accuracy. Ensure processing discipline and respond to escalations. Participate in PMR, Q-board, and team huddles. Identify areas for process improvement. Complete assigned trainings on time. Review and resolve ATM deposit exceptions. Mitigate ATM deposit fraud and notify customers. Required Qualifications, Capabilities, and Skills: Demonstrate basic accounting knowledge. Communicate effectively both orally and in writing. Adapt to change and new processes. Pay attention to detail in all tasks. Work collaboratively as part of a team. Analyze and resolve customer claims efficiently. Manage case inventory with precision. Preferred Qualifications, Capabilities, and Skills: Graduate in Commerce or any stream with 0-2 years of experience. Understand ATM transaction processes. Enhance customer experience through resolution. Participate actively in team activities. Identify process improvement opportunities. Respond to escalations with urgency. Complete trainings promptly.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world s most innovative financial organizations. As a Senior Product Associate in Commercial & Investment Bank Payments Technology team , you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Engage internal and external partners/clients in order to fully understand the industry needs and to develop / launch new use cases to address those needs. Frequently interaction with Sales, Service, Operations, Tech, Legal and Compliance teams to keep abreast of all impacting priorities & to ensure implementation of initiatives are on track Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Proven understanding of current payments opportunities and how to effectively set the payments strategy, prioritize strategic initiatives and shape partnerships with technology innovators and industry groups Preferred qualifications, capabilities, and skills ACH Product knowledge and AAP Certification are strongly preferred Experience on JIRA

Job summary: At Compliance Conduct and Operational Risk division, as a trade surveillance personnel you would be responsible for identifying potential instances of market abuse, notably insider trading and market manipulation using well known surveillance systems, conducting surveillance of activities in Firm and Employee accounts to comply with the information barrier and restricted list policies. The trade surveillance team would be responsible for looking into the risks across markets using the established surveillance program to safeguard the firm against any reputational and/or financial risk while complying with internal policies and regulatory requirements. Job Responsibilities: Reviewing Trade surveillance alerts and conducting analysis of trading and market activity for asset class and programs such as Equities, Information barriers, Fixed income, Futures/ Options and Asset management Properly documenting the review and disposition of the exceptions as well as escalating matters appropriately Working with business and compliance stakeholders to identify potential market misconduct and technical rule violations and disposition, accordingly, include through interaction with regional Surveillance teams Conducting alert-based reviews for potential violations of laws, rules, and regulations. Work along with peers, handle multiple reports, engage in result-oriented tasks in a fast-paced environment. Identifying areas for process improvement and contribute towards the same Additional duties as assigned & Identifying areas for process improvement and contribute towards the same Identify key issues, risks, trends, observations and have them highlighted to management/key stakeholders Required qualifications, capabilities, and skills: Qualified graduate with minimum of 6 years of trade surveillance / product experience with exchange traded products (including equities, futures and Fixed income) and/or information barriers / Asset management An understanding of markets and potential market manipulative behavior and a demonstrated ability to conduct reviews relating to regional rules and regulations Experience with reviewing trading activity for Compliance and familiarity with securities laws and regulations for identifying potential trading violations Preferred qualifications, capabilities, and skills: Experience with SMARTS, Actimize or similar Trade surveillance systems is a plus Experience with navigation and sourcing of information in Bloomberg/public sources Working Knowledge of securities markets preferred

Join our team as a Solutions Analyst II and be at the forefront of driving technical innovation and strategic business solutions. Your role will be key to transforming complex challenges into efficient, tailored solutions, fostering both personal and professional growth. As a Solutions Analyst II in Commercial Investment Bank, you will play a pivotal role in bridging the gap between product owners, business, operations, and software developers by leveraging your technical and analytical reasoning skills. You ll elicit and document business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will be crucial in ambiguous situations and in effectively handling dependencies. Your strong foundation in data analytics will be instrumental in developing innovative architecture designs and operating systems. Excellent verbal and written communication skills will ensure clear and compelling exchanges with diverse stakeholders, fostering collaboration and driving the success of the companys projects and programs. Job responsibilities Contribute to data-driven decision-making by extracting insights from large, diverse data sets and applying data analytics techniques Collaborate with cross-functional teams to provide input on architecture designs and operating systems, ensuring alignment with business strategy and technical solutions Assist in managing project dependencies and change control by demonstrating adaptability and leading through change in a fast-paced environment Promote continuous improvement initiatives by identifying opportunities for process enhancements and applying knowledge of principles and practices within the Solutions Analysis field Guide the work of others, ensuring timely completion and adherence to established principles and practices Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in solutions analysis, with a focus on eliciting and documenting business and data flow requirements Demonstrated proficiency in data fluency, including experience with data extraction, interpretation, and making data-informed decisions Developing technical fluency in relevant platforms, software tools, and technologies, with a curiosity to continuously expand technical knowledge Experience in data visualization and analytics, including understanding of vendor products and managing vendor relations. Financial Technology experience is a must. Strong written communication skills, with a proven ability to effectively translate complex information for diverse stakeholder audiences Experience as Business Analyst, Product Owner or Product Manager. Preferred qualifications, capabilities, and skills The following domain experience is preferred Banking Payment Domain (Clearing, Faster Payment, P2P payments etc.), Mobile Payment Domain (Wallet Payment, Payment through Partner or Gateway)

Job summary Company Chase Co. (NYSE JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, Company Chase Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its Company and Chase brands. Information about Company Chase Co. is available at Company website. Chase Consumer Community Banking (CCB) serves consumers and small businesses with a broad range of financial services. CCB Risk Management partners with each CCB sub-line of business to identify, assess, prioritize, and remediate risk. We are currently seeking an Applied ML AI Executive Director as the Head of Credit Card Collections Risk Modeling team . In this critical role you will be managing a team of applied machine learning modelers in multiple working locations who are responsible for developing and maintaining best-in-class credit risk models catering to the collections and recovery functions within Chase Card Services. You will be responsible for identifying business opportunities for applying suitable machine learning algorithms to develop ML models that enhance the effectiveness of credit loss control. Your expertise and thought leadership in big data platforms (Hadoop/Cloud) and advanced ML techniques, such as deep learning, reinforcement learning and graph ML will substantially influence the direction of the next generation of risk models. In this highly visible role, the successful candidate will demonstrate analytic leadership through business acumen, collaboration, and effective communication skills with senior management. Success in this role requires a strong foundation in machine learning and artificial intelligence, along with deep understanding of credit risk management. The candidate should have a proven ability to manage end-end ML/AI solutions, especially deploy ML models harnessing vast amounts of data and computation into distributed systems. Job responsibilities Collaborate with risk strategy teams and operations to understand business needs, data generating process, system capability, and potential model impact. Design machine learning solutions to address business needs, including explainable machine learning models and reinforcement learning models Manage multiple model development projects Collaborate with various partners in Marketing, Finance, Technology, Model Governance, Compliance, Risk, Legal, etc. throughout the entire modeling lifecycle. Manage model risk and related governance and controls Synthesize the findings at various points through the model development process to share actionable insights with senior leadership and other stakeholders Drive constant innovations to drive sustained improvement in collections and recovery capabilities of the firm Required qualifications, capabilities, and skills Ph.D. or MS degree in Mathematics, Statistics, Computer Science, Operational Research, Econometrics, Physics, or other related quantitative fields Minimal 10-year of experience in developing and managing ML or predictive risk models in financial institutions Hand-on experience in developing and deploying real-time transaction models with massive data from various sources, internally and externally Developed ML/AI models in big data platform (Hadoop and Cloud) and deployed them into real-time scoring engines, such as mainframe, cloud or distributed computing systems Experience in developing and deploying commercial applications for machine learning that are interpretable Experience in open source programming languages for large scale data analysis such as Python / Scala / Java / PySpark Experience with supervised and unsupervised machine learning algorithms such as XGBoost, CNN, RNN, SVM, Reinforcement Learning, Markov Process Minimal 3-year experience managing a sizable team of data scientists/ modelers/ machine learning engineers Experience in managing a team in a dynamic environment of high mobility Polished and clear communications with senior management Proven leadership in client/stakeholder/partner relationship management and high-performance team development