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3.0 - 6.0 years
3 - 5 Lacs
Kolkata, Tati Jhariya, Bihar sharif
Work from Office
Work done under any such project (NBS / Solar /USFO Work/ upgrade work / Electrical work ) Should Have good knowledge in Indus imap app and should be able to take care all measurement and non standard entry in INDUS IMAP APP .
Posted 1 month ago
10.0 - 15.0 years
12 - 18 Lacs
Angul, Tati Jhariya, Dhenkanal
Work from Office
Candidate profile Experience of operation contract management at customer site with commercial exposure To handle day to day customer interaction at various department B. Tech / Electrical / Mechatronics Academic history with minimum 60% marks in X, XII & Degree 10+ years in any manufacturing or engineering company or metals industry Knowledge of manufacturing industry & processes related to Operation & Maintenance Good Communication skill.
Posted 1 month ago
5.0 - 10.0 years
5 - 15 Lacs
Kolkata, Tati Jhariya, Bengaluru
Work from Office
Role & responsibilities Customer Management Drive customer issue resolution and escalations in a timely manner Facilitate product deliver and availability of product by ensuring training, process adherence, costs and delivery Drive customer satisfaction by monitoring feedbacks and taking corrective actions Assist in the modernization of service partners to improve processes, faster turn arounds and deliver better customer experiences Formulate and assist dealer service campaigns, customer meets, feedback processes and new product introductions Drive sales and inflow with service partners through workshops and marketing activities: service campaigns and recon campaigns. Improve paid services revenue at service partners with target schemes: discount coupons, dealer-labour AMC, fitness certificate Drive the accidental business turnover through initiatives: cashless insurance tie-ups, Tata Motors Insurance, parts support Proactively follow-up on warranty and AMC repairs and ensuring all processes are followed with regards to vehicle repairs process and payments Established safety protocols in all workshops conducted. Audit all service processes to ensure compliance as per company standards Increasing silver & gold certified technicians in workshops Conduct workshop assessment report bi-annually to improve the process and infrastructure with service partners and enable grading accordingly People Management Ensure strong communication between teams to facilitate exchange of information and in order to implement change and improvements Provide trainings support to service partner on specialty tools, send mechanics to training center when needed Coordinate and execute pre-delivery inspection training Facilitate trainings of new products and tools to ensure service partners are well prepared Preferred candidate profile 5 7 Years Experience in Automobile Industry 1. Problem Solving Skills 2. Customer Driven 3. Sales Skills 4. Administrative Skills Interpersonal Skills Interested Candidate Can drop CV on WhatsApp : 9594492665 - SOHEL QURESHI or Sohel.qureshi@tatamotors.com
Posted 2 months ago
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