2 Jobs in Nattika, Thrissur, Kerala

Location : The Nattika Beach Ayurveda Resort, Thrissur, Kerala Reporting to : General Manager Position Overview The Front Office Manager plays a pivotal role in ensuring exceptional guest experiences at The Nattika Beach Ayurveda Resort. As the first point of contact for our guests, the Front Office Manager leads a team dedicated to providing a seamless check-in and check-out process, handling guest inquiries, and maintaining the resort's high standards of service. This position is integral to upholding the brand's reputation as the flagship property of Nattika Ayurveda Retreats. Key Responsibilities Guest Services Oversee all front office operations, including reception, concierge, and guest services. Ensure a smooth and welcoming check-in and check-out process. Handle guest complaints and resolve issues efficiently while maintaining professionalism and empathy. Anticipate guest needs and deliver personalized experiences. Team Management Supervise and lead the front office team, including recruitment, training, and performance evaluation. Foster a culture of hospitality, teamwork, and service excellence. Develop and maintain staff schedules to ensure optimal coverage. Operational Excellence Ensure the front desk and lobby area maintain a clean, organized, and inviting appearance. Manage the reservation system to optimize room occupancy and revenue. Collaborate with other departments to ensure smooth communication and guest satisfaction. Monitor and analyze guest feedback to implement service improvements. Financial Management Oversee the front office budget and control costs while maintaining service quality. Handle billing, payments, and cash handling processes in coordination with the finance department. Ensure compliance with all financial procedures and standards. Brand Representation Act as an ambassador for The Nattika Beach Ayurveda Resort, embodying its values and commitment to holistic well-being. Promote Ayurveda and wellness practices as part of the guest experience. Qualifications and Skills Bachelor’s degree in Hotel Management or a related field. Minimum of 5 years of experience in front office operations, with at least 2 years in a managerial role. Strong interpersonal and communication skills, with fluency in English; knowledge of additional languages (German or French) is a plus. Proficient in hotel management software and reservation systems. Excellent organizational and problem-solving abilities. A customer-focused mindset with the ability to handle pressure gracefully. Knowledge or experience in Ayurveda or wellness retreats is highly desirable. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Education: Bachelor's (Preferred) Experience: Hotel management: 10 years (Preferred) Work Location: In person

Job Title: Executive Housekeeping Manager Location: The Nattika Beach Ayurveda Resort, Nattika Beach, Kerala, India Reporting to: General Manager Department: Housekeeping Employment Type: Full-Time About Us The Nattika Beach Ayurveda Resort is part of Nattika Ayurveda Retreats , a distinguished group of wellness-focused properties offering authentic Ayurvedic healing experiences in unique natural settings. Our group includes: The Nattika Beach Ayurveda Resort , set on the serene shores of Kerala’s Nattika Beach Rockholm at the Light House Beach , perched on the cliffs of Kovalam Retreat Park am See Nattika , a lakeside wellness retreat in Alt Rehse, Germany Half Moon Cay Nattika , our newest venture in the Caribbean At Nattika Ayurveda Retreats, we integrate traditional Ayurvedic wisdom with thoughtful hospitality and environmental consciousness. Each retreat offers an atmosphere of peace and healing through tailored wellness programs, yoga, nourishing cuisine, and impeccable service. As we continue to grow and set new benchmarks in Ayurveda-based hospitality, we are looking for a passionate and experienced Executive Housekeeping Manager to join our team at The Nattika Beach Ayurveda Resort . Key Responsibilities Leadership & Management Lead, train, and supervise the housekeeping team including supervisors, room attendants, laundry staff, and public area attendants. Conduct regular briefings and performance reviews to maintain high motivation and efficiency. Schedule staff shifts based on occupancy and seasonal needs, ensuring full coverage with minimal overtime. Guest Experience & Quality Assurance Ensure the highest level of cleanliness and maintenance in guest rooms, treatment areas, and public spaces. Regularly inspect rooms and areas for adherence to hygiene and aesthetic standards, especially in line with Ayurveda-based wellness standards. Respond promptly to guest complaints or special requests related to housekeeping. Inventory & Budget Management Monitor and manage housekeeping supplies, linen, uniforms, and equipment inventory efficiently. Coordinate with the Purchase Department for timely procurement while maintaining cost controls. Prepare and manage the housekeeping budget, including staffing, supplies, and outsourcing costs. Sustainability & Eco-Friendly Practices Implement and oversee eco-conscious housekeeping practices such as minimal chemical use, sustainable linen protocols, and waste segregation. Ensure compliance with the resort's environmental policies and local regulatory standards. Coordination & Compliance Work closely with Maintenance, Front Office, and Ayurveda departments to ensure seamless operations. Maintain accurate documentation for room cleaning logs, maintenance reports, and staff training. Ensure compliance with health and safety, sanitation, and hygiene regulations. Key Requirements Bachelor’s degree in Hotel Management or equivalent diploma/certification. Minimum 5 years of experience in housekeeping in a resort or wellness hospitality environment, with at least 2 years in a managerial capacity. Strong leadership, organizational, and interpersonal skills. Attention to detail with a high standard for cleanliness and guest service. Experience in eco-conscious hospitality or wellness/retreat environments preferred. Proficient in housekeeping systems and Microsoft Office applications. Fluency in English and knowledge of Malayalam. Why Join Us Opportunity to work at one of India’s leading Ayurveda resorts. A serene and supportive work environment that values wellness, sustainability, and guest satisfaction. Competitive salary and benefits, with growth opportunities within the Nattika Ayurveda Retreats group. Job Type: Full-time Pay: ₹50,000.00 - ₹80,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Experience: Housekeeping management: 10 years (Preferred) Work Location: In person