Job Title: Housekeeping Trainer Department: Training/Human Resources Reports To: Training Manager/HR Manager Location: Sinhangad RD Job Summary: The Housekeeping Trainer is responsible for developing and delivering comprehensive training programs to housekeeping staff working within our IT Mall and retail stores. The role focuses on ensuring a high standard of cleanliness, hygiene, and safety throughout the premises, creating a pleasant and welcoming environment for customers, tenants, and employees. The trainer will equip staff with the skills and knowledge necessary to maintain a professional and efficient housekeeping operation, adhering to industry best practices and company standards. Responsibilities: • Curriculum Development: • Develop and update housekeeping training manuals, presentations, and other training materials tailored to the specific needs of an IT Mall and retail environment. • Incorporate relevant industry standards and best practices into the training curriculum. • Create training modules covering topics such as cleaning techniques, chemical handling, waste management, equipment operation, and customer service. • Training Delivery: • Conduct classroom and practical training sessions for new and existing housekeeping staff. • Deliver engaging and interactive training using a variety of methods, including demonstrations, hands-on exercises, and role-playing. • Adapt training style to suit different learning styles and skill levels. • Provide on-the-job training and mentorship to new hires. • Skills and Knowledge Assessment: • Evaluate trainees' understanding and proficiency through written tests, practical assessments, and performance observations. • Identify individual training needs and provide targeted support. • Track trainee progress and maintain accurate training records. • Compliance and Safety: • Ensure that all training programs comply with relevant health and safety regulations, including proper handling of cleaning chemicals and equipment. • Train staff on proper use of personal protective equipment (PPE). • Conduct regular safety audits and inspections to identify potential hazards. • Quality Control: • Establish and maintain housekeeping standards for all areas of the IT Mall and retail stores. • Conduct regular inspections to ensure that housekeeping standards are being met. • Provide feedback and coaching to staff on how to improve their performance. • Equipment Management: • Train staff on the proper use and maintenance of housekeeping equipment, such as vacuum cleaners, floor scrubbers, and pressure washers. • Ensure that equipment is properly stored and maintained. • Customer Service: • Emphasize the importance of providing excellent customer service while performing housekeeping duties. • Train staff on how to interact with customers in a professional and courteous manner. • Reporting and Documentation: • Prepare and submit regular reports on training activities, outcomes, and recommendations. • Maintain accurate and up-to-date training records. • Continuous Improvement: • Stay up-to-date on the latest trends and developments in the housekeeping industry. • Continuously evaluate and improve training programs to ensure they are effective and relevant. Qualifications and Skills: • Experience: Proven experience in housekeeping, janitorial services, or related field. Previous training experience preferred. • Knowledge: • Thorough knowledge of cleaning techniques, chemical handling, and equipment operation. • Understanding of health and safety regulations related to housekeeping. • Familiarity with customer service principles. • Skills: • Excellent communication and presentation skills. • Strong interpersonal and training skills. • Ability to motivate and coach others. • Strong organizational and time-management skills
