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0.0 - 31.0 years
2 - 3 Lacs
Ananda Nagar, Guwahati
On-site
customer service job profile description Customer service job profile description A Customer Service Representative (CSR) is a crucial point of contact between a company and its customers. They are responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and providing information about products and services. Here's a breakdown of the typical responsibilities, skills, and qualifications. Responsibilities and duties Responding to customer inquiries: CSRs answer questions about the company's products, services, and policies via various channels, including phone, email, and live chat. Resolving customer issues: They identify, troubleshoot, and resolve customer complaints, providing appropriate solutions and escalating complex issues to the relevant departments when necessary. Processing orders and transactions: This can include taking orders, processing payments, handling returns, and exchanges. Providing information: CSRs educate customers on product features, usage, and updates. Maintaining accurate records: Documenting customer interactions, issues, and resolutions in a CRM system is crucial for tracking and analysis. Collaborating with other departments: CSRs often work with sales, marketing, product development, and technical teams to ensure seamless customer experience and problem resolution. Collecting and analyzing customer feedback: Gathering feedback through surveys or direct interaction to identify areas for improvement and contribute to product enhancement. Providing proactive support: Identifying customer needs and offering solutions or information before being asked can also be part of the role. Skills and qualifications Strong Communication Skills: Excellent verbal and written communication are essential for interacting clearly and empathetically with customers. Active Listening: The ability to truly understand customer concerns, ask clarifying questions, and acknowledge emotions. Problem-Solving Skills: Quickly and effectively identifying issues and determining the best course of action to resolve them. Empathy and Patience: Understanding and sharing the customer's feelings, and maintaining calmness in challenging situations. Adaptability: The capacity to adjust communication style and approach to diverse customer needs and situations. Technical Knowledge: Familiarity with the company's products/services and, increasingly, with customer service software, databases, and digital tools. Time Management and Multitasking: Efficiently managing multiple inquiries, prioritizing tasks, and meeting deadlines. Positive Attitude and Friendliness: Creating a welcoming atmosphere and using positive language, even when delivering difficult information. Responsibility: Taking ownership of issues, following through on promises, and maintaining communication with customers. Relationship-Building Skills: Fostering positive connections and trust with customers to ensure loyalty and satisfaction. High school diploma or equivalent: The minimum educational requirement for most positions. Prior experience in customer service or related fields: This can be a plus, though some companies may hire entry-level candidates and provide training. In essence, a customer service representative is a customer-focused, empathetic, and problem-solving individual who helps bridge the gap between a company and its clients, ensuring a positive and efficient experience.
Posted 1 week ago
1.0 - 31.0 years
1 - 1 Lacs
Ananda Nagar, Guwahati
On-site
Repyar is seeking a highly motivated and detail-oriented Accountant to join our growing team. As an Accountant at Repyar, you will play a key role in managing financial transactions, ensuring accurate financial reporting, and maintaining compliance with accounting standards. You will work closely with the Finance Manager to support the company’s financial goals and provide valuable insights into financial performance. Key Responsibilities: Financial Record Keeping: Maintain accurate and up-to-date financial records, including ledgers, balance sheets, income statements, and cash flow statements. Reconciliation: Reconcile accounts payable, accounts receivable, bank statements, and other financial records to ensure accuracy. Invoicing and Payments: Oversee the preparation and processing of invoices, ensuring timely payment collection, and managing vendor payments. Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements, reports, and budgets. Present financial insights and support decision-making. Tax Compliance: Ensure compliance with tax regulations and assist with tax filings, including GST, TDS, and other statutory requirements. Internal Controls: Support the development and implementation of internal controls to ensure financial integrity and prevent fraud. Audit Preparation: Prepare necessary documentation and provide assistance during internal and external audits. Expense Monitoring: Track company expenses, ensuring they are within budget and report any discrepancies. Software Management: Use accounting software (e.g., Tally, QuickBooks, or custom Repyar software) to input, track, and report on financial transactions.
Posted 2 weeks ago
2.0 - 31.0 years
1 - 2 Lacs
Ananda Nagar, Guwahati
On-site
About the Role: Repyar is hiring a Field Coordinator (Supervisor) with a strong background in automotive service operations and parts procurement. The ideal candidate will manage a team of field technicians, schedule jobs, handle parts and vendor management, ensure smooth field operations, and act as the link between the field and operations team. Responsibilities: Team & Job ManagementSupervise and manage daily field operations for vehicle servicing and repairs. Assign jobs and monitor technician performance. Create daily/weekly work schedules and ensure timely completion of tasks. Procurement & Vendor HandlingIdentify, manage, and negotiate with auto parts vendors (OEM/Aftermarket). Track inventory, place part orders, and ensure timely delivery of components. Maintain quality and cost control for all spare part purchases. Reporting & CoordinationPrepare and submit job sheets and service reports. Handle client communication and internal coordination via email or calls. Update management (COO/Operations Head) on job progress, issues, and team performance. Training & Problem-SolvingTrain new field mechanics on standard procedures and safety practices. Troubleshoot on-ground issues and support technicians as needed. Requirements:Education: Diploma/ITI/Graduate in Automobile/Mechanical Engineering or equivalent. Experience: 2-5 years in field service coordination or automotive workshop/service center. Skills: Automotive parts knowledge (2W/4W preferred) Field team handling & customer service Vendor sourcing & procurement MS Excel, WhatsApp coordination, and email basics Strong communication and problem-solving skills License: Two-wheeler with valid driving license (preferred) Why Join Repyar? Growing automotive service brand Field-level autonomy with structured support Training and career growth opportunities Friendly and action-driven work culture
Posted 1 month ago
0.0 - 31.0 years
0 - 0 Lacs
Ananda Nagar, Guwahati
Remote
REPYAR is a fast-growing automotive service platform redefining how car repair and maintenance works in India. We serve both individual car owners and large fleet-based enterprises such as the Delhivery ltd, Indian Army, ADTU, and STAR Cement with on-demand, high-quality, and trustworthy car repair services. At REPYAR, our values are Quality, Care, and Expertise — and we’re looking for dedicated professionals who reflect these values in every repair they make. Job Summary As a Car Mechanic at REPYAR, you will be responsible for performing maintenance, diagnosing problems, and repairing customer vehicles either on-site or in the workshop. This is a customer-facing, skill-oriented role that demands high accountability, technical expertise, and punctuality. Key Responsibilities Inspect vehicle engine and mechanical/electrical components Diagnose vehicle issues using diagnostic tools and hands-on assessment Perform regular maintenance work (oil change, brake adjustment, coolant refill, etc.) Repair or replace faulty parts (clutch, suspension, battery, brakes, etc.) Handle on-site repair service requests (field jobs) Maintain cleanliness and order of the workspace Update job status using REPYAR’s internal app system Follow safety protocols and quality standards Required Skills & QualificationsITI/Diploma in Automobile Engineering or equivalent (preferred) Minimum 1 year of experience as an automobile technician or car mechanic Familiar with both petrol and diesel engines (manual & automatic cars) Basic smartphone operation knowledge (for job tracking in app) Must have own tool kit (preferred, not mandatory) Ability to work independently or as part of a mobile repair team Honest, disciplined, and reliable personality Preferred QualificationsTwo-wheeler license (mandatory), four-wheeler license is a plus Experience in servicing fleet vehicles is an advantage Ability to communicate with customers professionally Perks & Benefits Competitive monthly salary + bonus/incentives Branded REPYAR uniforms, ID card, and tools (if eligible) Career growth: Opportunity to become Supervisor/Team Leader Work with a reputed and growing brand Training on new tools and safety procedures Weekly off and emergency leave policy
Posted 2 months ago
1.0 - 31.0 years
0 - 0 Lacs
Ananda Nagar, Guwahati
Remote
Handling Audit and Taxation
Posted 2 months ago
0.0 - 31.0 years
0 - 0 Lacs
Ananda Nagar, Guwahati
Remote
URGENT REQUIREMENT
Posted 12 months ago
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