Jira Administrator

Key Responsibilities:

• Administer and maintain Jira Software and Jira Service Management instances.
• Create, modify, and optimize custom workflows, fields, screens, schemes, permissions, and notifications.
• Manage user accounts, groups, and project roles for proper access control.
• Support teams in setting up Scrum and Kanban boards for Agile project tracking.
• Assist in creating dashboards, filters, and reports for stakeholders.
• Provide firstlevel support for Jirarelated issues and troubleshoot problems.
• Assist in plugin/app installation, configuration, and management from the Atlassian Marketplace.
• Collaborate with project managers, developers, and QA teams to align Jira configurations with business processes.
• Ensure regular backups and support system upgrades when needed.
• Document Jira configurations and provide basic user training.

• Participate in Scrum meetings, including daily dev stand-ups, and proactively collect Jira tickets blockers and challenges from the development team for visibility and action.

Required Skills & Experience:

• 06 months hands-on experience as a Jira Administrator or equivalent training.
• Knowledge of Jira Software, Jira Service Management, and Confluence.
• Understanding of Agile methodologies (Scrum & Kanban).
• Ability to configure workflows, permissions, custom fields, and dashboards.
• Basic understanding of Jira Query Language (JQL).
• Strong problemsolving and communication skills.
• Familiarity with Atlassian Marketplace plugins (e.g. Worklogs, Time In Status etc.) is a plus.