Work & Team Management: 1. Manage Stock Inventory Inward & Outward with assistant as per KRA. 2. Dispatch Management with assistant as per KRA 3. Stock Audit 4. Stock Register Manage with Inventory & functionality properly work for data reflection 5. Stock Storage planning as per the inventory. 6. Inspection Management (Rites) as per Terms & conditions. 7. Insurance Claim Management (Damage, Lost) as per Policy 8. Courier Management with courier partner for pickup & delivery service will be work smoothly. 9. Courier Invoice checking & Auditing with the cost calculator of each & every docket. 10. DN & CN Management of courier for any discrepancy with Invoice amount or weight. 11. New resource finds out in logistics and cost customize for the company benefits. 12. Document management for Purchase, Dispatch, Inspection, Insurance etc. 13. Training to team members for improving process & implementation. 14. Department work efficiency & new process implementation. 15. Avaaz Division Management ( Purchase Order, Material Inventory Inward & Outward, Dispatch, Data Entry etc.) 16. Support & Service Loan Material coordination with POC for smoothly Dispatch & Delivery. 17. Material & Stock related resolve query and concern of Production team & Assistant. 18. Task & Work Management of team. Communication: 1. Short Inventory fulfilment (Production & Support Service) follow-up with the Purchase team for process production & service smoothly. 2. Stock & inventory related communication with Purchase & Production team. 3. Any Query & concern related to Stock Inventory, Material, Requirements with respective team. 4. Courier & Logistics communication for Non delivered shipment or pending from long time which case are not handling by assistant or not getting responds from partners. 5. Dispatch & Delivery follow-up with team for each & every shipment with resolution. 6. Inspection related communication with officer & team and provide required documents & details. 7. Insurance related follow-up with Insurance Company and relevant the customer for process claims the Insurance. 8. Departmental discussion to improving process and work balancing. Job Types: Full-time, Permanent Pay: ₹25,292.37 - ₹50,893.92 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Key Responsibility Areas (KRA) for Partner Account Manager (PAM) Territory Management and Partner Accountability Take full ownership and responsibility for the business performance of partners within the assigned territory. Ensure local partners actively participate in bids, with at least 2 local partners and a total of 4 partners participating in every bid. Partner Onboarding and Engagement Identify potential partners and onboard them for business development opportunities. Conduct partner onboarding, training, and introduction sessions in collaboration with the ISM/ISR to ensure a smooth start. Develop and nurture relationships with partners, maintaining regular communication to encourage and support their business growth. Partner Support and Coordination Work closely with IST/R and ISM to provide partners with prompt and accurate responses to queries and business needs. Resolve partner challenges by ensuring efficient communication and service delivery, enabling strong, long-term partnerships. Marketing and Business Promotion Plan and execute marketing activities, including but not limited to: WhatsApp, Facebook, Instagram, and other social media campaigns Participation in exhibitions and events to promote the brand and products Organize and lead various partner engagement activities to boost sales and build stronger relationships. Travel and Client Meetings Travel across the assigned territory to meet partners and customers, fostering deeper engagement and understanding of market needs. Attend pre-bid meetings and customer visits as required to position the company’s products and services effectively. Market Analysis and Strategy Continuously monitor market trends, competitor activities, and partner feedback to identify growth opportunities and provide insights to management. Ensure strategic alignment between partner capabilities and business goals to maximize revenue potential. Sales Support and Growth Initiatives Work closely with partners to encourage their participation in tenders and bids, guiding them on product offerings and submission requirements. Actively promote new products and services to partners, helping them explore and expand their business portfolios. Customer-Focused Activities Address customer-specific needs and coordinate with partners to deliver customized solutions that align with client requirements. Ensure a high level of customer satisfaction by proactively resolving issues and providing consistent follow-up. Additional Responsibilities Represent the company professionally in all partner and customer interactions Take on additional responsibilities as assigned by management to support organizational goals. Job Types: Full-time, Permanent Pay: ₹25,492.12 - ₹45,100.49 per month Benefits: Cell phone reimbursement Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Work Location: In person

1. Generating sales order with proper understanding of customers (Govt. Bodies). 2. Finding new sales opportunities through Gem (Government E Marketplace), e- procurement tender wizard, n-procure 3. Effective communication, OEM- coordination, negotiation skill 4. Sales Coordination, data management 5. Well versed in making IT Knowledge or should be able to learn it 6. Building relationships with clients, providing holistic solutions. 7. Team with channel partner to build pipeline and close deal performing effective online demos to prospective Clients. 8. Managing end to end sales process, including invoice, collection, up-selling etc. Job Type: Full-time Pay: ₹15,000.00 - ₹45,000.00 per month Benefits: Internet reimbursement Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Ensure adherence to Service Level Agreements (SLAs) for IT hardware services. Monitor and improve service delivery efficiency, reducing downtime and maximizing uptime. Oversee incident and problem management, ensuring timely resolution with minimal business impact. Effectively manage escalations to ensure prompt resolution and maintain customer satisfaction. Maintain high customer satisfaction through regular reviews and feedback collection. Establish and maintain strong relationships with key stakeholders to understand and exceed hardware requirements. Ensure clear and proactive communication with clients on service updates, ongoing issues, and improvements. Lead and manage the service delivery team, ensuring performance targets are met. Identify skill gaps and arrange necessary training to enhance both technical and soft skills. Optimize resource planning for efficient service delivery based on workload and demand. Ensure service delivery operations stay within the allocated budget while optimizing costs. Identify and implement cost-saving measures, such as negotiating supplier agreements and reducing waste. Ensure adherence to standardized service delivery processes for consistency and efficiency. Implement continuous improvement initiatives to enhance service delivery through technology and workflow enhancements. Ensure compliance with industry regulations, company policies, and best practices. Manage relationships with hardware vendors to meet quality, delivery, and support expectations. Negotiate and oversee contracts with third-party suppliers for hardware procurement and service support. Proactively identify and mitigate risks related to hardware service delivery, including system failures and obsolescence. Resolve service-related issues efficiently to minimize business impact. Provide regular reports on service performance, incident logs, and improvement initiatives to management and clients. Maintain updated documentation for hardware configurations, troubleshooting procedures, and service delivery processes. Oversee new hardware deployments, upgrades, and replacements, ensuring timely and cost-effective execution. Collaborate with project managers, other departments, and vendors for seamless project delivery. Optimize workflows to enhance service efficiency and resource utilization. Ensure service staff have access to the necessary tools, technology, and training to perform effectively. · Identify Business Requirements: Define what services the ASP will provide (e.g., SaaS, PaaS, infrastructure support). · Vendor Selection: Choose an ASP that meets technical, compliance, and business needs. · Contract and SLA Review: Ensure Service Level Agreements (SLAs) cover performance, support, data security, and availability. · Audit ASP Services: Identify all ASP-related costs (e.g., licenses, support, infrastructure). · Usage Analysis: Track actual usage vs. allocated resources—find underutilized services. · Cost Breakdown: Separate costs by category (e.g., infrastructure, data storage, user licenses). · Vendor Negotiation: Renegotiate contracts for better rates, especially for long-term commitments. · Consolidate Vendors: Reduce the number of ASPs by choosing multi-functional platforms. · Defective Spare Reverse Pickup refers to the process of collecting faulty or defective spare parts from a customer or partner and returning them to the supplier, manufacturer, or service center for repair, replacement, or disposal. This is a critical part of reverse logistics and after-sales service. · Return Merchandise Authorization (RMA): Generate an RMA number to track the reverse pickup. · Item Tagging: Label the defective spare with a unique identifier (e.g., part number, serial number). · Pickup Instructions: Provide the customer with packaging guidelines to prevent damage in transit. · Ensure adherence to Service Level Agreements (SLAs) for hardware support. · Track and optimize hardware service request resolution time. · Manage third-party vendors and service providers for hardware repairs and warranty claims. · Oversee the logging, tracking, and resolution of hardware-related incidents. · Analyze recurring issues and drive root cause analysis (RCA) for long-term solutions. · Implement processes to reduce downtime and improve hardware reliability. · Ensure excellent communication with internal stakeholders and end-users. · Implement feedback mechanisms to measure and improve service quality. · Conduct regular training for service desk staff on hardware support. Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: support service: 3 years (Preferred) Work Location: In person