ITSM/ITAM Platform Implementation Lead

As an ITSM / ITAM Implementation Lead, you will be responsible for implementing and integrating enterprise service management solutions such as Atlassian JSM, Device42, Lansweeper, and cloud-based discovery tools. Your role will involve leading the requirements gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms. Your key responsibilities will include: - Designing ITIL-compliant processes for incident, change, problem, and service request management - Defining and implementing foundation data templates and process standards - Driving the implementation of various platforms - Integrating ITSM platforms with other systems such as SIEM, SSO, SecOps, DevOps, and SAP - Designing and executing data migration from legacy ITSM/CMDB systems to modern platforms - Ensuring data accuracy and integrity by reconciling asset discovery data with existing asset management systems The ideal candidate should possess the following qualifications: - Minimum 8 years of experience in Enterprise Service Management (ESM) implementations - Strong command of ITIL practices and certification - Proven track record of leading end-to-end project implementations as a Tech Lead - Hands-on experience with Atlassian JSM and experience in SSO integration and Atlassian Data Guard - Experience with asset discovery and management platforms like Lansweeper and Device42 - Successful track record of delivering projects with a large number of assets - Experience in EOL/EOS Management, asset discovery on cloud platforms, and integrating ITSM platforms If you are passionate about leveraging your expertise in ITSM / ITAM implementations and have a desire to drive successful projects in complex enterprise environments, we invite you to apply for this challenging and rewarding role.,