ITS_Senior Associate

Job Description The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks. Key Responsibilities Tasks Manage and resolve incidents, including complex hardware, software, and network issues. Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems. Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts. User access administration Providing access to users as per the process defined Maintenance of Active Directory security groups for managing access permission on file shares Managing MS-Exchange email distribution lists Providing/Removing access to engineering tools Ticket handling through SMT (Remedy) or any ticketing tool & documentation System Administration: Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy. Perform advanced tasks such as system imaging, software deployment, and virtual machine management. Oversee backup and recovery procedures to ensure data integrity and availability. Implement and manage security measures, including antivirus, patch management, and encryption. Documentation and Reporting: Maintain thorough documentation of technical issues, resolutions, and procedures for future reference. Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement. Collaborate with Level 1 support and other IT teams to improve overall service delivery. Preferred -Relevant certifications such as MCP, ITIL concepts Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field preferred.