ITS_Associate

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :
Tasks

• Manage and resolve incidents, including complex hardware, software, and network issues.

• Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

• Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.

• User access administration

• Providing access to users as per the process defined

• Maintenance of Active Directory security groups for managing access permission on file shares

• Managing MS-Exchange email distribution lists

• Providing/Removing access to engineering tools

• Ticket handling through SMT (Remedy) or any ticketing tool & documentation

• System Administration:

  • Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.

  • Perform advanced tasks such as system imaging, software deployment, and virtual machine management.

  • Oversee backup and recovery procedures to ensure data integrity and availability.

  • Implement and manage security measures, including antivirus, patch management, and encryption.

• Documentation and Reporting:

  • Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.

  • Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.

  • Collaborate with Level 1 support and other IT teams to improve overall service delivery.

Educational qualification:

Bachelor’s degree in Computer Science, Information Technology, or a related field.?

Experience :

5 years of experience in Identity and Access Management or related roles.?

• Preferred -Relevant certifications such as MCP, ITIL concepts

Mandatory/requires Skills :

• ITIL Framework: In-depth understanding and application of ITIL principles and practices.?

• Incident Management: Proven experience in managing and resolving incidents promptly.?

• Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?

• Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?

• Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?

Soft Skills:

• 
  Communication: Strong verbal and written communication skills,

• 
  Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?

• Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills :
Experience in a large-scale IT environment supporting diverse technologies and user groups.?

• Familiarity with IAM, ticketing tools and technologies.?