ITIL

Izee Manpower

2 - 7 years

3 - 6 Lacs

bengaluru karnataka india

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Implement and manage ITIL processes such as Incident Management, Problem Management, Change Management, and Service Request Management
Monitor IT service performance and identify areas for process improvement
Collaborate with IT teams to ensure compliance with ITIL standards
Facilitate root cause analysis and drive problem resolution
Develop and maintain ITSM documentation and reports
Support audits and compliance checks related to ITIL processes
Provide training and guidance on ITIL best practices to teams

Candidate Profile:

2 to 7 years of experience in IT service management with strong knowledge of ITIL framework
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
Excellent communication and stakeholder management skills
Ability to analyze complex IT processes and suggest improvements
Strong problem-solving skills and attention to detail
ITIL Foundation or higher certification preferred

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