ITIL Business Intelligence Advisor

NTT DATA is looking for an Incident Manager to join their team in Noida, Uttar Pradesh, India. As an Incident Manager, your role will involve identifying, synthesizing, organizing, and managing IT issues to support end users across the enterprise. You will be responsible for managing all aspects of Incident Management, creating guidelines for process usage, and ensuring integration with other processes. To be successful in this role, you should have a strong background in ITIL and experience in leading content and information architecture strategy. You will work closely with key stakeholders to maintain consistency at a global scale, define the Incident management strategy, focus on process improvements, and collaborate effectively with stakeholders, service teams, and subject matter experts. Additionally, you will be responsible for compiling, analyzing, and reporting statistical data and trends, developing and maintaining matrices and playbooks, advising business and IT personnel on process improvements, and communicating the vision of continuous process improvement across the IT organization. The ideal candidate will have a University Degree in Engineering, Computer Science, or relevant technical degrees, along with 5 years of experience as an IT Incident Manager and in ITIL implementation and Project coordination. You should also possess ITIL Foundation Certification, 5+ years of experience in ITSM processes and ServiceNow Incident Management module, outstanding communication skills, and expertise in Microsoft Word, Excel, and PowerPoint. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and offers services including business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is part of the NTT Group, which invests over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future.,