IT Support Engineer

call to : 9152890074 or mail : hr.vadodara@retail-scan.com

Job Location : Borivali Mumbai

Job Summary

We are looking for a skilled and proactive Hardware & Network Engineer to oversee, manage, and maintain our entire office IT infrastructure. The ideal candidate will be responsible for ensuring the seamless operation of end-user devices, servers, network equipment, security systems, and all associated IT assets. This role demands hands-on technical expertise combined with strong organizational skills to manage procurement, licensing, vendor coordination, and compliance requirements.

Key Responsibilities

Windows Server & Endpoint Management – Install, configure, and maintain Windows Server (AD, DNS, DHCP, Group Policy, File/Print Services)

– Manage and support desktop computers, laptops, and thin clients across all office locations

– Handle OS deployment, patching, and software provisioning for all endpoints

– Monitor server health, uptime, backup jobs, and conduct periodic performance reviews

Network Infrastructure – Configure and maintain network switches (managed/unmanaged), routers, and access points

– Manage VLANs, subnetting, and network segmentation for secure and efficient traffic flow

– Administer and monitor the company firewall (policies, NAT, VPN, threat management)

– Coordinate with ISP for connectivity issues, SLA adherence, and bandwidth upgrades

– Monitor WAN/LAN performance and troubleshoot connectivity issues promptly

Cybersecurity & Data Security – Implement and enforce endpoint security policies, antivirus, and EDR solutions

– Conduct periodic Data Security Audits and vulnerability assessments

– Manage firewall rules, IDS/IPS configurations, and network access control

– Ensure compliance with internal data security policies and regulatory guidelines

– Respond to and document security incidents; coordinate remediation

Communication Systems – Manage office email infrastructure and Microsoft 365 tenant administration

– Handle M365 user licensing, provisioning/deprovisioning, and policy enforcement

– Administer the office dialer/telephony system — configuration, extensions, and call records

– Support Teams, SharePoint, OneDrive, and other M365 services

Surveillance & Access Control – Manage CCTV system — camera configuration, DVR/NVR maintenance, and footage retention

– Maintain access control and biometric attendance devices (ESSL or equivalent makes)

– Ensure uptime and accurate data sync from biometric devices to HR/payroll systems

IT Asset & Procurement Management – Maintain a comprehensive IT asset register (hardware, software, licenses)

– Plan and execute procurement of IT hardware in accordance with business requirements

– Evaluate vendor quotations, negotiate pricing, and manage vendor relationships

– Track warranty, AMC schedules, and coordinate repair and maintenance services

Support & Documentation – Provide Level 1 / Level 2 support to internal staff for hardware and network issues

– Maintain up-to-date network diagrams, SOP documents, and configuration records

– Prepare periodic IT infrastructure health reports for management

Required Skills & Qualifications

Education

• B.E. / B.Tech in Computer Science, Electronics, IT or related discipline

• Diploma in Networking / Hardware with equivalent industry experience also considered

Technical Expertise

• Windows Server 2016/2019/2022 — AD, Group Policy, DHCP, DNS, File Services

• Networking: TCP/IP, VLANs, Spanning Tree, Routing protocols (OSPF/static)

• Firewall administration (Sophos, Fortinet, Cisco, Juniper, or equivalent)

• Switching & Wi-Fi: Cisco, TP-Link, Ubiquiti, or similar enterprise-grade equipment

• Microsoft 365 tenant administration — Exchange Online, Teams, SharePoint, Intune

• Cybersecurity fundamentals — endpoint protection, patch management, audit readiness

• CCTV systems (Hikvision, CP Plus, or similar) and biometric devices (ESSL, ZKTeco)

• Dialer / telephony systems (IP PBX, Asterisk, or hosted VoIP)

• Helpdesk ticketing, asset management tools, and documentation practices

Pay: ₹25,000.00 - ₹41,000.00 per month

Application Question(s):

• How many year you have handson Experience on active directory ?
• Do you have firewall experience or what ?
• Do you have cyber security knowledge ?
• what about path management ?
• Elobarate your experience in hardware, network ,server side experience
• How many users do you handel ?

Work Location: In person