IT Support Engineer

Company Name: Unicare Fire Safety (India) Pvt. Ltd. (UFS)
Job Location: Sahibabad, Ghaziabad, Uttar Pradesh
Department: Information Technology (IT)
Experience: 2–5 Years
Qualification: Diploma / Bachelor's Degree in IT, Computer Science, or a related field.

Job Summary

We are looking for a skilled and proactive IT Support Engineer to manage day-to-day IT operations, provide technical support to employees, maintain computer systems and networks, and ensure the smooth functioning of the company's IT infrastructure.

Key Responsibilities

1. Desktop & Hardware Support

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Troubleshoot hardware, software, and operating system issues.
• Provide technical support for Windows operating systems and Microsoft Office applications.
• Handle system upgrades, software installations, and routine maintenance.

2. Network & Internet Support

• Troubleshoot LAN, WAN, Wi-Fi, and internet connectivity issues.
• Configure and maintain routers, switches, and network devices.
• Support network connectivity across office and manufacturing locations.
• Coordinate with internet service providers for network-related issues.

3. IT Infrastructure & User Support

• Create and manage user accounts, email accounts, and access permissions.
• Provide support for Outlook, Microsoft 365, and other business applications.
• Maintain IT assets, inventory records, and software licences.
• Ensure timely resolution of employee IT support requests.

4. Server & Data Backup Support

• Assist with server maintenance, file sharing, and access management.
• Monitor data backup processes and support data recovery when required.
• Implement basic IT security measures, antivirus updates, and system patches.
• Maintain data confidentiality and follow company IT policies.

5. IT Security & Troubleshooting

• Diagnose and resolve hardware, software, printer, and network issues.
• Ensure systems are protected with antivirus and security updates.
• Support password resets, access control, and endpoint security.
• Escalate complex technical issues to senior IT personnel or external vendors.

6. Documentation & Reporting

• Maintain records of IT assets, hardware allocation, and repairs.
• Document technical issues, resolutions, and preventive maintenance.
• Prepare reports on IT support activities and pending issues.
• Coordinate with vendors for IT purchases, repairs, and maintenance.

Required Skills

• Strong knowledge of desktop and laptop troubleshooting.
• Hands-on experience with Windows OS and Microsoft Office.
• Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, routers, and switches.
• Experience with printers, scanners, email configuration, and user account management.
• Knowledge of antivirus, endpoint security, data backup, and IT asset management.
• Good communication, problem-solving, and time-management skills.

Pay: ₹26,500.00 - ₹37,000.00 per month

Benefits:

• Provident Fund

Work Location: In person